Results-driven professional with expertise in program design, team leadership, and operational management. Skilled in driving revenue growth, managing budgets, ensuring compliance with organizational and industry standards. Proven ability to build strong stakeholder and community partnerships. Adept at strategic planning, marketing, and communications.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Director
KinderCare Learning Centers
08.2020 - Current
Manages staff scheduling, task delegation, training and performance evaluations to maintain a highly skilled and motivated team.
Actively hires and manages vendor partners, negotiates contracts to obtain favorable terms and pricing, manages invoice payment and expense reports.
Oversees account management for over 175 families, managing day-to-day billing and account accuracy. Keeps accurate and up-to-date child and staff records.
Compiles and organizes comprehensive folders of evidence for critical business certifications, including maintaining detailed photos, documentation, and written summaries in alignment with certification requirements.
Demonstrates strong communication and interpersonal skills as a primary point of contact for clients by managing app communications, providing timely updates, creates engaging monthly newsletters, and cultivates relationships with clients using CRM software to ensure satisfaction and retention.
Ensures compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Assistant Guide
Guidepost Montessori
10.2019 - 07.2020
Provides close supervision to children and ensures safety, cares for the prepared environment, and actively participates in and supports the creation of a strong school community
Demonstrated strong organizational skills through daily lesson planning.
Communicated all relevant updates with parents and staff in a timely manner.
Lead Teacher
The Goddard School
12.2015 - 07.2019
Built strong relationships with clients and co-teachers, enhancing cross-departmental collaboration.
Showed strong organizational skills by maintaining detailed portfolios and records of progress towards developmental milestones for over 25 children.
Ensured compliance with developmental milestones and licensing standards though detailed planning and implementation of curriculum and safety standards.
Owner / Independent Contractor
Manda May Doula Services
09.2012 - 06.2018
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Fostered strong relationships with clients through consistent communication and collaboration.
Handled confidential customer business and operational information.
Provided one-on-one mentoring and coaching for clients on best practices, providing constructive feedback.
Program Specialist
Center for Child Protection
08.2016 - 09.2017
Donation program coordination to ensure donation targets were being met and relevant needed supplies were secured and distributed efficiently.
Provided scheduling and general administrative office support to executives and clients including phone system management and appointment bookings.
Comprehensive special event coordination including management of supplies, event venue, guest lists, and vendors.
Program Director
Southwest YMCA
07.2008 - 05.2012
Developed and launched innovative programs, including a teen volunteer training camp and a monthly service-learning initiative, enhancing community engagement and student development.
Secured and managed grant funding and contributed to the annual giving campaign, collaborating with and presenting to the Board of Directors and executives to drive funding initiatives and meet annual fundraising goals.
Successfully directed operations across two sites, doubled enrollment within 6 months, oversaw program budget management, staffing, training, volunteer management, and event planning for 200+ attendees. Maintained facility records to ensure program compliance and success.