Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent
organizational skills. Motivated to learn, grow and excel in challenging work environments.
Overview
9
9
years of professional experience
Work History
Hospital Admissions Coordinator
Prevention And Recovery Center
07.2022 - Current
Assisted in patient admission process based on federal and state laws.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Director
Taylor Recovery Center
04.2020 - 07.2022
Provide intake, assessment and referrals for clients in need of substance abuse services
Provide comprehensive case management services to clients of the Taylor Recovery Center enrolled in its
programs
Assist the client identify his/her desired goals and objectives to design an Individual Service Plan customized
to the client needs
Connect clients with needed and available community resources and facilitate client's transfers between
different levels of care, avoiding gaps in services
Effectively manage a client case load, meeting with clients daily or weekly according to client's level of care
Complete necessary documentation including: program enrollment, client progress, changes in the level of
care and reassessment of plans, goals and objectives
Participate in weekly agency program meetings and accept the responsibility for aiding the development of
positive team relationships
Able to represent center reflecting a professional image
Attend all agency meetings and trainings as requested
Adapt to changing work requirements along with flexibility in working hours
Addiction Recovery Technician
Westbridge Recovery Center
05.2016 - 06.2018
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
Provided counseling and support to clients with drug and alcohol abuse issues
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical
Behavior Therapy (DBT)
Collected urine samples to test for substance use
Resolved a myriad of problems, improved operations and provided exceptional client support
Transported clients to customer locations
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained excellent attendance record, consistently arriving to work on time
Resolved conflicts and negotiated mutually beneficial agreements between parties
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Increased customer satisfaction by resolving food service issues
Monitored social media and online sources for industry trends.
Executive Assistant, Chief Executive Officer
Falcon Express Logistics Inc
04.2014 - 05.2016
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Prepared meeting agendas and briefing papers for members of board of directors and executive team
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
Used QuickBooks to produce monthly invoices, reports and other deliverables
Promoted team productivity by keeping supplies organized and well-stocked
Accomplished special objectives and projects according to requests from board members
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Worked with senior management to initiate new projects and assist in various processes
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Allocated executive tasks and managed complex calendars and administrative functions
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
Created appropriate documentation for members of board and senior leadership before meetings.
Mental Health Technician
Cypress Creek Psychiatric Hospital
06.2018 - 03.2020
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Charted on each patient daily.
Took patient blood pressure and pulse rate, reporting findings in health charts.
Collaborated closely with mental health professionals with treatment plan implementation.
Participated in patient education, helping to reinforce concepts and treatment plans.
Took and monitored vital signs, administered medications, and managed patient behavior.
Maintained patient records, documenting changes in patient condition.