Casey Ramos

Work History

Glen Falls House

06.2024 - 02.2025

Optimized revenue through effective marketing campaigns, management of room inventory, sales leads inboxes, and Trotwood Restaurant reservations.
Coordinated group bookings efficiently for corporate retreats, weddings, and events held at Glen Falls House, ensuring seamless clientele experience.
Maintained VIP, partner, internal and external stakeholder relationships.
Handled weekly newsletter and social media outreach to guests.
Refined and assisted with daily operations of the Front Desk, Reservations, Housekeeping, and Restaurant departments.
Maintained confidentiality of proprietary, sensitive, private, guest-related and general business information.
Trained new employees for Front Desk, Housekeeping, and Restaurant.
Coordinated with vendors for repair and maintenance of hotel.
Dedicated to all aspects of the business, maintaining an open schedule to accommodate night, weekend, and holiday shifts.
Streamlined the late check-in process by developing a comprehensive guide; ensuring prompt room assignments and access to hotel amenities; enhanced guest satisfaction by creating a comfortable arrival experience.

Glen Falls House

01.2021 - 06.2024

Welcomed each new and returning arrival pleasantly.
Confirmed reservations and identification.
Efficient check-ins and check-outs in a timely manner.
Maintained strong relationships with guests, addressing and resolving concerns and complaints promptly and effectively with professionalism.
Collected room deposits, fees, and payments.
Managed a high volume of incoming calls and emails professionally while maintaining an exceptional level of customer service.
Leveraged knowledge of local attractions and amenities, to provide tailored recommendations for guests, enhancing their overall stay experience.
Developed strong rapport with returning guests, providing personalized service that led to increased positive feedback.
Ensured smooth communication between all departments by relaying important information about guest preferences or special requests in a timely manner.
Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
Assisted guests with transportation arrangements and hotel restaurant reservations.

Chateau Belleview

09.2020 - 09.2021

Enhanced customer satisfaction by promptly greeting and seating reservations upon arrival.
Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Assigned guests to tables suitable to their needs and preferences, with effective restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure, keeping dining area ready for every guest.
Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
Used cash registers and credit card machines to cash out customers.

Redlight Management

08.2017 - 10.2019