CASEY MCCULLER
Asheville,NC
Summary
Energetic and results-oriented leader with a diverse background in philosophy, psychology, and communication, complemented by extensive experience as a business owner. Driven by a passion for creative operational solutions in AI training data creation and a commitment to ethical and effective management practices. Proven ability to lead teams through the creation of RLHF, SFT, RAG Utility Orchestrations and model comparison tasks, driving innovation, and exceeding goals while fostering a culture of trust, transparency, growth and inclusivity. Adept at clear and persuasive communication with clients, stakeholders, and team members, ensuring a unified vision and successful outcomes. Demonstrated dedication to continuous learning and skill development, with a particular focus on AI trends and technologies. Proficient in interpreting and synthesizing complex information to identify areas for improvement and implement effective solutions. Experienced in teaching, guiding, and empowering others to unlock their potential, making complex concepts accessible to diverse learners. Seeking to leverage expertise as a manager and analyst to foster strong, stable customer alliances in AI, driving innovation, exceptional quality, smart application, and outstanding production speed.
Overview
21
21
years of professional experience
Work History
Operations Analyst, AI Training Marketplace
Invisible Technologies Inc
12.2023 - Current
- Created custom reports and visualizations to support decision-making processes.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Consulted with stakeholders to develop operational strategies and processes.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
Team Lead, AI Training Marketplace
Invisible Technologies Inc
10.2023 - 01.2024
- Onboarded and stood up five new AI training clent projects, establishing processes and procedures, selecting and training agents, and developing new team leads.
- Advised new management personnel on best process practices, client solutions, and team staffing formation in the AI training space.
- Trained and supervised over 100 agents providing RLHF, SFT, and comparison AI data production.
- Worked directly with well known, but confidential clients to address their AI training data needs.
- Worked closely with product team to design data collection UI for high quality data production and intuitive agent input.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held daily team meetings to inform team members on project and company news and process updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Lead, Advanced AI Data Trainers
Invisible Technologies
07.2023 - 10.2023
- Invisible Technologies – Remote
- Proactively implemented efficiency-boosting solutions such as dedicated Slack Channel for process updates improving performance of part-time workers, and data visualization to track production through precise time intervals.
- Conceptualized and created agent enrichment program to foster trust, support, and positive morale among peers and direct reports.
- Through empathy and strong decision making, enabled effective communication, rapid issue resolution, and continuous feedback loop across all levels of project organization.
- Collaborated with cross-functional teams to optimize AI models, improve system performance, and enhance customer processes, contributing to increased efficiency and client satisfaction
- Contributed to developing and implementing team structure and best practices in ethical and innovative LLM data production and guidelines across two substantial client projects.
- Assisted 200+ team members in transitioning to new system through extensive training and one-on-one support.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Recommended strategies to expedite filing projects and reporting.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Determined necessity and type of additional resources and change of approach and techniques.
AI Data Trainer
Invisible Technologies
06.2023 - 07.2023
- Remote
- Trained and developed AI models, meeting and exceeding metric goals for quality, and production.
Student Research Team Leader
Neuro And Cognitive Psychology Labs, Western Carolina University
01.2020 - 12.2022
- Led a team of eight student researchers in conducting a comprehensive literature review of 500+ articles on neuro-social correlates of borderline personality disorder, using critical reasoning to define and scope the project
- Managed workflow, guided human subjects, and ensured sound data collection
- Utilized critical problem-solving skills to ensure replicable processes and sound data.
Business Owner / Operator
Harmony Salons Inc, Disordered Region Inc
06.2003 - 03.2020
- Founded and maintained compliant corporations, handling bookkeeping, budgeting, and financial planning
- Fostered and maintained robust and stable customer relationships with more than 200 individuals for 17 years
- Utilized creative, critical thinking to maximize profit and enhance the customer experience
- Developed and trained a team of 10 members.
National Educator, John Paul Mitchell Systems
01.2006 - 12.2009
- East Region
- Developed and delivered training sessions to groups of up to 100+ industry professionals on business management, artistic skills, and product use
- Worked collaboratively with sales team to increase conversion and maintain 100+ customer accounts
- Served as client-facing representative of JPMS focused on solidifying and strengthening customer relationships through education-based empowerment and emboldening client business development
- Efficiently prioritized and maintained a demanding schedule.
Education
Bachelor of Science - Psychology
12.2022
Brinson Honors College, GPA: 4.0, Psi Chi National Psychology Honors Society Member summa cum laude graduate, Research Projects: Typical Psychological Symptoms of Traumatic Brain Injury Linked to Pituitary Damage, Levetiracetam Can Change Personality, Prompting System-2 Processing For and With Discernment Tasks
Bachelor of Arts - Philosophy
12.2022
summa cum laude
Brinson Honors College, GPA: 4.0, Member
summa cum laude graduate, Capstone Project: Consciousness Explained Again: Another Look at Dennettian Panpsychism
Skills
- Operations and Customer Success Management: Proven ability to foster long-lasting customer relationships through 17 years of business ownership, ensuring client satisfaction, understanding needs, and structuring operationally to deliver optimal solutions
- AI Training and Development: Proficient in LLM training, prompt engineering, and ethical AI practices
- Financial Management: Proficient in business budgeting, bookkeeping, and financial planning, with a track record of maintaining financial stability and maximizing profit through sound financial practices
- Leadership: Proven track record of inspiring and leading teams to meet and exceed measurable goals with consistency, transparency, and inclusivity
- Strategic Problem Solver: Demonstrated ability to think strategically and make sound decisions in complex and challenging situations, with a strong sense of urgency Proficient in prioritizing tasks and adapting to evolving schedules to achieve optimal outcomes
- Curiosity-Forward Continuous Learning: Driven by a strong desire for constant learning, opportunities to expand knowledge and develop new skills
- Remote Team Leadership: Proven capability to lead and manage teams remotely, fostering collaboration, communication, and productivity without need for in-person interaction, ensuring seamless operations and achieving team goals
- Communication: Effective communication with clients, stakeholders, and team members
- Writing and Content Creation: Strong writing skills for creating engaging content and presentations in a remote environment
- Research: Thorough and focused reader, staying informed about industry trends
- Ethical Decision-Making: Committed to responsible decision-making in business strategy and people management
Timeline
Operations Analyst, AI Training Marketplace - Invisible Technologies Inc
12.2023 - Current
Team Lead, AI Training Marketplace - Invisible Technologies Inc
10.2023 - 01.2024
Lead, Advanced AI Data Trainers - Invisible Technologies
07.2023 - 10.2023
AI Data Trainer - Invisible Technologies
06.2023 - 07.2023
Student Research Team Leader - Neuro And Cognitive Psychology Labs, Western Carolina University
01.2020 - 12.2022
- National Educator, John Paul Mitchell Systems
01.2006 - 12.2009
Business Owner / Operator - Harmony Salons Inc, Disordered Region Inc
06.2003 - 03.2020
Western Carolina University - Bachelor of Science, Psychology
Western Carolina University - Bachelor of Arts, Philosophy
Volunteer Work
Guardian ad Litem, Buncombe County, NC - Court advocate and voice for the best interest of children who have been removed from parent's custody by social services.
Similar Profiles
Kevin CatoKevin Cato
A.I. Data Trainer at INVISIBLE TECHNOLOGIES INCA.I. Data Trainer at INVISIBLE TECHNOLOGIES INC
Jeremiah Greene AckonJeremiah Greene Ackon
AI Data Trainer at Invisible Technologies IncAI Data Trainer at Invisible Technologies Inc
Surbhi GuptaSurbhi Gupta
Process Analyst and QA Associate at Invisible TechnologiesProcess Analyst and QA Associate at Invisible Technologies