Casey Shupe

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Built strong relationships with clients by consistently delivering exceptional service and exceeding expectations throughout the planning process.
• Worked closely with internal teams such as sales, marketing, finance, IT support departments to coordinate efforts and maximize event success.
• Sourced appropriate venues that met client requirements while staying within budget constraints.
• Oversaw on-site logistics during meetings, ensuring smooth operations and swift resolution of any issues that arose.
• Facilitated clear communication between all parties involved in the event planning process, fostering collaboration and efficient decisionmaking.
• Coordinated travel arrangements for speakers and VIPs, providing a seamless experience from arrival to departure.
• Implemented creative solutions to address challenges or obstacles encountered during the planning phase or on-site at events.
• Negotiated favorable contracts with vendors, securing optimal pricing and services for all aspects of meetings.
• Mentored junior team members, fostering professional development and growth within the organization.
• Handled crisis situations calmly under pressure, implementing contingency plans when necessary to maintain event integrity.
• Delegated tasks effectively based on individual strengths while fostering teamwork.
• Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
• Contributed to a positive work environment through effective communication, teamwork, and professionalism.
• Supported colleagues during busy shifts, demonstrating strong teamwork skills.

Full-Time Employee

• Handles scheduling for executive's calendar and prepared meeting agenda and materials.
• Respond to emails and other correspondence to facilitate communication and enhance business processes.
• Schedule appointments and handled calenders for senior leadership.
• Produce accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity. Seamlessly interact with colleagues to plan and complete special projects.
• Screen calls and emails and initiated actions to respond or direct messages for managers.
• Organize and update schedules for executives.
• Document and distribute meeting notes to identify, analyze, and improve workflows.
• Handle confidential and sensitive information with discretion and tact.
• Facilitate training and onboarding for incoming office staff.
• Use advanced software to prepare documents, reports, and presentations.
• File paperwork and organized computer-based information.
• Update and maintain confidential databases and records.
• Work with senior management to initiate new projects and assist in various processes.
• Manage mail and both incoming and outgoing correspondence, mail, email and faxes.
• Take notes and dictation at meetings.
• Created staff work schedules so each shift had appropriate number of employees for coverage.
• Offered learning opportunities to help residents develop important life skills.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Organized entertaining recreational activities for home while staying within $Amount budget.

Full-Time Employee

• Identified appropriate marketing channels and target customers for campaigns.
• Wrote engaging and successful marketing, advertising, and website copy.
• Developed campaigns and specific marketing strategies for clients.
• Overseen multiple projects for the marketing department.
• Completed multiple evaluations for the Senior Management Team.
• Assisted Human Resources with job postings to seek employees and helped potential candidates with their resumes.
• Created Excel spreadsheets to keep up with my travel time.
• Updated and shared information to executive staff in regard to ongoing projects and completed projects.
• Conducted research to analyze customers' behavior, preferences and purchasing habits.
• Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue.
• Updated social media platforms with latest news and corporate details.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Monitored social media questions and comments and appropriately responded.
• Designed and implemented advertising and public relations activities.
• Served as the liaison between 22 schools and Unison as the Apex Coordinator.
• Handled 22 monthly reports via Excel for the Apex program.
• Monitored trends in social media, industry, and competitive landscape to create new material.
• Attended monthly networking/community meetings and gave my feedback on potential ideas to help the community.
• Consistently researched marketing trends on the internet.
• Created quarterly PowerPoint presentations to present to Senior Management to showcase the social media analytics.
• Visited partners to obtain referrals.
• Completed evaluation forms after finishing Apex training courses.

Full-Time Employee

• Planned and executed internal and external marketing events.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Updated and shared information with executive staff in regard to ongoing projects and completed projects.
• Composed daily posts for social media and helped build a corporate presence on Twitter, Facebook, and Instagram.
• Answered general marketing department inquiries by email, phone, and mail.
• Used online and offline marketing to generate leads, increase visibility, and drive sales growth.
• Tracked and reported on marketing campaign responses.
• Created and managed social media campaigns to increase brand engagement.
• Wrote and distributed press releases to increase brand visibility.
• Consistently researched marketing trends on the internet.
• Gave feedback to my supervisor during weekly meetings on assignments/tasks that were given to me.
• Improved website visibility through the development and implementation of SEO strategies.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns

Full-Time Employee

• Answered a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Answered customer inquiries over the phone and provided specific information depending on the needs of the customer.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
• Created and maintained databases to track and record customer data.
• Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
• Managed filing system, entered data, and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on a daily basis.
• Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
• Updated and maintained the accounts receivables via Excel.
• Kept a log on Microsoft Word of the potential customers and customers that needed to be called back.

• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Designed specific workout systems for individual clients based on performance ability.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Developed and implemented creative exercise programs to keep clients engaged and motivated.
• Educated clients on importance of proper nutrition to reach fitness objectives.
• Developed healthy eating meal plans for clients to provide holistic approach.
• Adapted classes to meet needs of participants with varying fitness levels.
• Developed and implemented fitness assessment system to evaluate progress of participants.
• Demonstrated proper technique for exercises to avoid injuries.

Full-Time Employee

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Answered a constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered product questions using knowledge of sales and store promotions.
• Redeemed coupons to discount purchases.
• Referred to price sheets and special sale bulletins to enter price changes.
• Performed cash, card and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Assisted patients with basic care needs.
• Collected and documented patient medical information such as blood pressure and weight.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained up-to-date patient records with medical histories and test results.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Prepared examination rooms and sterilization of equipment following hospital guidelines.