CASHARA OUTLAW
Summary
To obtain a full time position in which I can use my interpersonal skills and experience to contribute to the growth of your company. I want to succeed in a stimulating and challenging environment, building the success of the company. I want to excel in this field with hard work, perseverance and dedication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AAA Claims Adjuster
AAA Auto Club Group
02.2024 - Current
- Analyzed claims to determine coverage and liability based on policy guidelines.
- Reviewed documentation and evidence to ensure compliance with regulatory requirements.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Documented all findings in concise reports.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
Claims Adjuster
GEICO, Government Employees Insurance
04.2021 - 02.2024
- Evaluated auto claims to determine coverage and liability based on policy details and state regulations.
- Communicated with clients to gather information, clarify details, and resolve claim inquiries effectively.
- Collaborated with repair shops and service providers to assess damages and negotiate fair settlement amounts.
- Documented all findings in concise reports.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
Auto/Bundle Sales Agent
Geico
06.2020 - 04.2021
- Being able to communicate and understand the customer need
- Effectively convey Geico’s product by offering value to the customer
- Develop a relationship with the customer by making the call conversational
- Have great computer and multi-tasking skills
- Ability to work comfortably in a high and fast pace call volume call center environment
- Trained new sales agents on effective communication strategies and product knowledge.
Health Insurance Sales Agent
American Income Life Insurance Company
07.2019 - 05.2020
- Developed strong relationships with clients through excellent communication and personalized service.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Negotiated favorable terms with insurance carriers on behalf of clients to secure competitive pricing for their policies.
- Assisted in resolving claim disputes between insurance providers and customers, ensuring fair outcomes for all parties involved.
Event Coordinating
Sheraton Dallas Hotel
01.2015 - 11.2019
- Managed all aspects of events planning, including budgeting, vendor selection, timeline management, and on-site coordination
- Announced, greeted and communicated information to large crowds
- Attained and managed all sponsorships for events and actively cultivated past, present, and potential event sponsors
- Scheduling tasks, make appointments and completed project task on time
- Develop integrated planning timelines to coordinate pre-event logistics, exhibit design and setup transportation, security and allocation of service
Loss Prevention Supervisor
Fairmont Dallas Hotel
11.2016 - 06.2019
- Ensured officers patrol hotel property throughout the shift
- Interact with guest to ensure safety
- Monitor CCTV footage to ensure the property is secured
- Assign keys to hotel staff throughout the shift
- Assist guest with room lock out and in room safe
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participating in an evacuation if necessary
Recruiter
United States Army Reserves
12.2008 - 12.2017
- Supervises and perform duties involving request, receipt, storage, issues, and accountability
- Developed strong candidate pipelines with proactive sourcing techniques.
- Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Participated in community events representing U.S. military and recruited interested parties.
- Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
Education
Biology
Hind Community College
1 2012
Biology
Pearl River Community College
1 2006
Skills
- Customer service
- Hospitality
- Sales
- Critical thinking
- Claims investigation and processing
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Caseload management
- Candidate screening
- Recruiting and sourcing
Certification
- First Aid Certification
- CPR/AED Certification
- Surplus Lines License – Department of Insurance.
- Public Adjuster Licensing– Department of Financial Services or equivalent; necessary license to operate as a public adjuster in many states.
Timeline
AAA Claims Adjuster
AAA Auto Club Group
02.2024 - Current
Claims Adjuster
GEICO, Government Employees Insurance
04.2021 - 02.2024
Auto/Bundle Sales Agent
Geico
06.2020 - 04.2021
Health Insurance Sales Agent
American Income Life Insurance Company
07.2019 - 05.2020
Loss Prevention Supervisor
Fairmont Dallas Hotel
11.2016 - 06.2019
Event Coordinating
Sheraton Dallas Hotel
01.2015 - 11.2019
Recruiter
United States Army Reserves
12.2008 - 12.2017
Biology
Pearl River Community College
Biology
Hind Community College