Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cash Walton

Oakland,CA

Summary

Adept in technical issues analysis and boasting excellent communication skills. I enhanced customer satisfaction to 96% at Fetch Rewards through effective conflict resolution and data analysis. Spearheaded training at Chicago Sports & Social Club, driving quality and knowledge. Proficient in tools like Freshdesk. Proven track record in collaborative problem-solving and high-quality care delivery.

Overview

5
5
years of professional experience

Work History

Senior Customer Support Specialist

Uber Technologies Inc.
01.2025 - Current
  • Delivered outstanding service during escalated interactions, resulting in satisfied customers who provided positive testimonials.
  • Collaborated with cross-functional teams to resolve app-related issues promptly, ensuring a seamless driver experience.
  • Followed up with earners about resolved issues to maintain high standards of customer service.

Consumer Care Coordinator

Mark Anthony Brands Inc
03.2022 - 03.2024
  • Worked with at least 50+ consumers per day to resolve any issues they may have ranging from damaged product to health concerns.
  • Worked alongside my peers to gather pertinent data regarding overall stats for the company, both weekly as well as quarterly.
  • Maintained accurate records of all activities related to care coordination services provided.

Front Desk Staff/Trainer

Chicago Sports & Social Club
09.2021 - 03.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Conducted one-on-one coaching sessions with guests to develop their skills and knowledge.

Customer Support Specialist

Fetch Rewards
11.2020 - 03.2022
  • Served user account and troubleshooting needs across 14+ hourly emails and calls, consistently meeting productivity and quality targets.

Education

High School -

T.F. North High School
05-2013

Skills

  • Team player
  • Project management
  • Zendesk, Freshdesk, Sprinklr
  • Communication
  • Creativity
  • Strategic thinking
  • Escalation management

Timeline

Senior Customer Support Specialist

Uber Technologies Inc.
01.2025 - Current

Consumer Care Coordinator

Mark Anthony Brands Inc
03.2022 - 03.2024

Front Desk Staff/Trainer

Chicago Sports & Social Club
09.2021 - 03.2024

Customer Support Specialist

Fetch Rewards
11.2020 - 03.2022

High School -

T.F. North High School

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