Cashae Smith
Baltimore,MD
Summary
Experienced Financial Analyst/ Clinical Assistant with experience in budgeting, financial analysis, and management reporting. Understands how to present data in a meaningful way and has the ability to pull data from disparate data sources to create meaningful analyses for end users. Collaborates with other team members and customers to understand the operational needs and documentation practices and makes improvement recommendations. Eager to leverage a diverse range of talents in a new and engaging professional setting.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Johns Hopkins Hospital
09.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Contacted insurance companies for patient medical billing operations.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Check in over 30 patients daily and resolve over 30 errors in Workqueues
Phlebotomist-On Call (PRN)
Citrano Medical Laboratories Temp Agency
04.2021 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Conducted venipuncture and other CT procedures.
Medical Billing Administrator
Physician's Medical Billing
10.2020 - 09.2023
- Contributed to higher patient satisfaction rates by promptly addressing and resolving billing inquiries or disputes.
- Promoted accuracy in coding practices, staying current on ICD-10 changes and industry updates related to medical billing requirements.
- Supported practice growth by assisting with implementation of new billing software solutions that increased productivity levels.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
- Reduced claim denials by accurately verifying insurance eligibility and benefits for patients.
- Managed multiple tasks simultaneously while maintaining high level of accuracy in all aspects of Medical Billing Administrator role.
- Expedited claim resolution times by effectively communicating with both payers and internal teams regarding denial reasons or appeals processes.
- Improved collections with efficient follow-up on outstanding accounts receivable balances.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
Claims Processor/Biller
Baltimore Washington Eye Center
12.2017 - 09.2020
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Researched and resolved over 200 billing discrepancies to enable accurate billing.
- Provided support during internal and external audits, ensuring accurate representation of company's claim history.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Cash Application Representative/Collections Representative
Trident USA/Mobile X USA
06.2012 - 11.2017
- Managed customers database accounts, perform customer verification and processed applications, orders, requests, and payments
- Updated accounts receivable documents based on payment remittance advice, supporting documents, and defined procedures
- Maintain files of payments and support in logical system for storage and retrieval
- Worked to reduce exceptions through root cause analysis and escalation
- Received and posted payments to proper accounts
- Initiated payment plans or collection procedures against responsible party
- May refer accounts to collection agency
- Performed balance adjustments and reinstatements; complete excel spreadsheet for patient collection balance payments
- Responded to e-mail and phone inquiries from individual practice sites
- Located customers& collateral through advanced skip trace methods.
- Posted over 300 payments to patients account / made over 100 outbound calls to insurance companies
- Played key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
Education
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore, Maryland06.2011
Phlebotomy/Certificate - Phlebotomy
School of Phlebotomy Veins Skills
Baltimore, Maryland07.2021
Certification Obtained - Early Childhood Education/ Infants And Toddlers
CCBC ESSEX
ROSEDALE, MD 05.2026
Medical Billing Certification - Medical Billing
TESST College of Technology
Baltimore, Maryland01.2014
Skills
- Medical Terminology
- HIPAA Compliance
- Appointment Scheduling
- Insurance Billing
- Patient Scheduling
- Healthcare Software Knowledge
- Fee Collection
- EMR
- Eligibility Determination
- Specialist Referrals
- Statistical Data Management
- Call Screening
- Payment Processing
- Training Coordination
- Outbound Calling
- Bookkeeping Support
Timeline
Patient Access Specialist
Johns Hopkins Hospital
09.2023 - Current
Phlebotomist-On Call (PRN)
Citrano Medical Laboratories Temp Agency
04.2021 - Current
Medical Billing Administrator
Physician's Medical Billing
10.2020 - 09.2023
Claims Processor/Biller
Baltimore Washington Eye Center
12.2017 - 09.2020
Cash Application Representative/Collections Representative
Trident USA/Mobile X USA
06.2012 - 11.2017
High School Diploma -
Mergenthaler Vocational Technical High School
Phlebotomy/Certificate - Phlebotomy
School of Phlebotomy Veins Skills
Certification Obtained - Early Childhood Education/ Infants And Toddlers
CCBC ESSEX
Medical Billing Certification - Medical Billing
TESST College of Technology
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