Summary
Overview
Work History
Education
Skills
Timeline
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CaShanna Williams

Cedar Rapids

Summary

Experienced Customer Care Specialist brings 19+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

19
19
years of professional experience

Work History

Customer Care Specialist

Nordstrom
06.2004 - Current
  • Take ownership of customers issues to follow problems through to resolution.
  • Verify accuracy of customer account information and updated when necessary.
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Use exceptional communication to connect with customers, assess needs and present solutions.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
  • Respond to customer inquiries via phone, email and web-based platforms.
  • Assist in training new employees and participated in cross-training with other departments.

Education

Associate Of Applied Science - Medical Assisting

Hamilton College
Cedar Rapids, IA
05.2005

Skills

  • Inbound Customer Service
  • Effective Working Relationship
  • Program Leadership
  • Problem Resolution
  • Process Transactions
  • Payment Processing
  • Online Chat
  • Exceptional Communicator
  • Order and Refund Processing
  • Customer Service Excellence
  • Livechat Messaging

Timeline

Customer Care Specialist

Nordstrom
06.2004 - Current

Associate Of Applied Science - Medical Assisting

Hamilton College

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CaShanna Williams