Casharie Farve

Investigated and resolved accounting, service and delivery concerns.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Met customer call guidelines for service levels, handle time and productivity.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.

• Loaded and unloaded trucks.
• Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
• Lifted and moved items weighing 60 pounds multiple times per shift.
• Operated pallet jacks and forklifts to move freight and load trucks.
• Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
• Scanned items on arrival and departure to create accurate tracking records.
• Documented freight movement to prevent lost or misplaced items.
• Maintained clean and organized work area to improve efficiency and comply with regulations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences for over 5 years.