Dynamic educator with a proven track record at CCSD, excelling in effective classroom management and relationship building. Skilled in curriculum development, I foster engaging learning environments that enhance student success. Recognized for analytical reasoning, I implement innovative strategies to support diverse learners and drive academic achievement.
Overview
20
20
years of professional experience
Work History
Teacher Computer Science Robotics
CCSD
08.2025 - Current
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Led professional development workshops for peers on effective classroom management techniques.
Food Delivery Driver
DoorDash
05.2025 - Current
Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Utilized GPS systems effectively for accurate routing and delivery time estimates.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Navigated efficiently through various routes for timely food deliveries.
Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Enhanced customer satisfaction by delivering orders promptly and accurately.
Served customers promptly by smoothly collecting and delivering high volume of orders.
Verified orders prior to completing deliveries to avoid customer complaints.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Collaborated with restaurant staff to confirm order accuracy before delivery.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Communicated proactively with management about potential issues or delays in delivery times.
Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Teacher
CCSD
09.2024 - Current
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
Associate Teacher Special Education/Autism Teacher
CCSD
09.2024 - Current
Coordinated with other staff members to integrate related services such as speech therapy and occupational therapy into the classroom setting seamlessly.
Improved students'' social skills by incorporating group activities and peer interactions into daily routines.
Emphasized the importance of self-advocacy skills among students, empowering them to communicate their needs effectively and take ownership of their education.
Maintained accurate records of student progress, behavior incidents, and IEP modifications in compliance with school and legal requirements.
Participated in regular meetings with parents, therapists, and school administrators to discuss student progress and develop appropriate interventions.
Implemented hands-on learning experiences that connected real-world situations to academic concepts, promoting deeper understanding among students.
Assisted lead teachers in implementing behavior management strategies to maintain a positive classroom environment.
Contributed to professional development initiatives by attending workshops and conferences targeting special education best practices.
Developed strong relationships with families, fostering open communication channels and collaborating on educational goals for each child.
Modified curriculum materials according to individual student needs, making learning accessible for all students in the classroom.
Monitored student progress through ongoing assessments and adjusted instructional strategies accordingly for optimal results.
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Business Analyst
Willams Sonoma
05.2022 - 12.2024
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Improved business processes by analyzing current practices and recommending optimization strategies.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
Teacher
Scoot Education
09.2022 - 09.2024
Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
Promoted critical thinking skills through analytical writing assignments that encouraged students to synthesize information from multiple sources.
Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
Participated in ongoing professional development opportunities to stay current on best practices in language arts education.
Mentored new teachers in effective lesson planning, classroom management, and assessment methods, contributing to their professional growth.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Developed strong reading skills among students by implementing engaging literature circles and guided reading activities.
Promoted effective verbal and written communication through listening, speaking, reading, and writing practice.
Evaluated academic skills of each student through verbal assessments, graded assignments, and standardized tests.
Prepared and implemented lesson plans covering required course topics.
Kept classroom organized, clean and safe for students and visitors.
Taught age-appropriate spelling techniques, grammar rules, and language skills.
Evaluated student progress and adjusted instructional strategies accordingly, leading to improved performance for struggling learners.
Created and maintained safe and orderly classroom environment conducive to learning.
Played key role in implementation of new distribution programs, improving customer services and satisfaction.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Delivered excellent customer services, promptly addressing concerns and questions.
Enhanced customer satisfaction by providing timely and efficient field support services.
Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
Improved customer satisfaction by providing timely and efficient auto glass replacement services.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Flight Attendant
Spirit Airlines Inc.
04.2023 - 09.2023
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Ramp Agent
Frontier Airlines
08.2022 - 03.2023
Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Guided aircraft into and out of parking positions using hand signals.
Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 daily flights.
Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
Checked cargo and baggage for security to meet TSA regulations.
Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Security Officer
MGM Resorts
04.2022 - 10.2022
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Reported suspicious activities and persons to law enforcement.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Investigated suspicious activities and persons to maintain security of premises.
Wrote detailed reports of all security breaches and investigations.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Customer Services Lead
William Sonoma Inc - Pottery Barn
09.2021 - 04.2022
Resolved customer service issues using company processes and policies and provided updates to customers.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Improved team efficiency by implementing new training procedures and streamlining work processes.
Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Exceeded performance goals consistently through effective communication and problem-solving skills.
Established strong relationships with clients, leading to repeat business and positive feedback.
Reviewed associate performance to identify training needs.
Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Reduced average call handling time through efficient problem diagnosis and resolution techniques.
Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
Greeted customers and listened closely to problems described to determine solutions.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Rideshare Driver
Lyft
09.2018 - 10.2020
Developed strong communication skills while interacting with diverse groups of riders daily.
Responded to passenger concerns and complaints politely and professionally.
Assisted passengers with loading and unloading luggage for enhanced customer care.
Followed company guidelines and policies when interacting with passengers.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Picked up riders at designated locations and greeted upon vehicle entry.
Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Boosted earnings through efficient route planning and strategic scheduling of rides.
Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Adhered to all safety regulations and traffic laws while driving.
Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Head Bartender
Rock Bottom
01.2019 - 08.2020
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Closed out cash register and prepared cashier report at close of business.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Crafted special drink and cocktail menu items for seasonal offerings.
Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Mental Health Coach
Christ Hospital Behavioral Health
05.2011 - 06.2018
Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
Maintained records of clients' health progress and compared to health goals.
Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
Improved client health outcomes by developing personalized wellness plans and tracking progress.
Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
Assisted clients in finding new ways to inspire healthier habits.
Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
Loss Prevention Officer
Value City Department Stores
03.2006 - 07.2009
Completed incident reports and activity logs for accurate, current records.
Patrolled store premises to detect and prevent shoplifting and security breaches.
Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
Conducted daily store walk-throughs to identify potential security risks.
Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Investigated and documented thefts and suspicious activity to improve issue prevention.
Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Observed video surveillance systems for prompt emergency response.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Drug and Alcohol Prevention Program Specialist
Talbert House
05.2008 - 06.2009
Organized community outreach efforts to raise awareness about available resources for those affected by substance abuse.
Facilitated support groups for individuals dealing with addiction, fostering a safe environment for personal growth and recovery.
Evaluated program effectiveness by tracking participant progress and adjusting intervention methods as needed.
Increased community awareness of drug and alcohol issues through organizing educational events and campaigns.
Led workshops on stress management techniques, helping individuals develop healthier coping mechanisms as an alternative to substance use.
Conducted research on current trends in substance abuse prevention, ensuring program interventions remained up-to-date and effective.
Assisted in developing policy recommendations aimed at reducing substance abuse rates among youth and adolescents.
Education
Associate of Arts - Criminal Justice
Strayer University
Atlanta, GA
05-2012
Bachelor of Science - Forensic Science
Kennesaw State University
Kennesaw, GA
05-2026
Graduate Certificate - Bartending
ABC Bartending
Atlanta, GA
08-2020
Skills
Effective classroom management
Effective relationship management
Analytical reasoning
Curriculum development
Timeline
Teacher Computer Science Robotics
CCSD
08.2025 - Current
Food Delivery Driver
DoorDash
05.2025 - Current
Teacher
CCSD
09.2024 - Current
Associate Teacher Special Education/Autism Teacher