Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Websites
Additional Information
Certification
Timeline
Generic

Cashawna Bryant

Las Vegas,NV

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Effective Lead Supervisor with 8 years of experience overseeing teams of employees. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member skills through one-on-one coaching and mentoring. Energetic Lead Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers 15 years of experience leading talented teams and exceeding objectives. Background includes strong history in Customer Service work. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

1
1
year of professional experience
1
1
Certificate

Work History

Flight Attendant

Spirit
Las Vegas, NV
04.2023 - 07.2023
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Verified boarding passes and passports for all passengers.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Delivered onboard customer service including food and beverage service.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Responded to medical emergencies as needed during flights.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Provided assistance to disabled passengers when necessary.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Followed safety, passenger and supply pre-flight checklists.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Dealt with mechanical and passenger emergencies according to standards.

Ramp Agent

Frontier Airlines
Las Vegas, NV
08.2022 - 02.2023
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Assisted passengers in finding their lost luggage at baggage claim areas.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Lead Supervisor

Williams-Sonoma
Henderson, NV
08.2022 - Current
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Trained new hires on company policies, procedures, and processes.
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.

Substitute Teacher, K-12

Clark County Department of Education
Henderson, NV
06.2022 - Current
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Implemented school policies and procedures in the classroom.

Security Officer

MGM Resorts
Las Vegas, NV
06.2022 - 08.2022
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Verified photo IDs and tickets to allow guests passage.

Education

Bachelor of Science - Forensic Science

Kennesaw State University
Kennesaw, GA
02.2014

Bachelor of Arts - Criminal Justice

Strayer University
Washington, DC
05.2012

Skills

  • Training and Mentoring
  • Goal-Oriented
  • Process Monitoring and Improvement
  • Complex Problem-Solving
  • Team Building
  • Training and Development
  • Data Analytics
  • Staff Management

Accomplishments

  • Developed relationships with 1000 new clients and typically exceeded sales goals by 98%.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Affiliations

  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)

Additional Information

  • Member of the Urban Chamber Of Commerce (Clark County) Las Vegas Nevada
  • Member Of the Hollywood Chamber Of Commerce (L.A. County) Los Angeles California
  • Member of Calabasas Chamber Of Commerce (Calabasas California)

Certification

  • Licensed Substitute Teacher - 2022
  • Collections, ACB - 2004
  • FDCPA Training - [2003]

Timeline

Flight Attendant

Spirit
04.2023 - 07.2023

Ramp Agent

Frontier Airlines
08.2022 - 02.2023

Lead Supervisor

Williams-Sonoma
08.2022 - Current

Substitute Teacher, K-12

Clark County Department of Education
06.2022 - Current

Security Officer

MGM Resorts
06.2022 - 08.2022

Bachelor of Science - Forensic Science

Kennesaw State University

Bachelor of Arts - Criminal Justice

Strayer University
Cashawna Bryant