Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cashe Smith

Southfield,Michigan

Summary

Dedicated Customer Service Specialist with strong prioritization and multitasking skills in fast-paced environments. Collaborates effectively within teams to achieve personal and business objectives. Expert in handling escalated customer support issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CSR Manaer

Aventus Pay
Farmington Hills, MI
10.2023 - 08.2024
  • Team Leadership & Supervision: Manage and lead a team of call center agents, providing guidance, coaching, and performance feedback. - Conduct regular team meetings to review performance, set goals, and address any issues or concerns.
  • Monitor call center metrics such as call volume, response times, and customer satisfaction rates. - Analyze performance data to identify trends and areas for improvement.
  • Prepare and present reports on call center performance to senior management. - Use data analysis to make informed decisions and optimize call center operations.
  • Oversee day-to-day operations, ensuring that all calls are handled efficiently and effectively. - Manage schedules, shifts, and workforce planning to ensure adequate coverage.

CSR, Warranty

Concetrix
Farmington Hills, MI
02.2022 - 04.2023
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.

Manager

City Girls Boutique
Dearborn, MI
07.2019 - 12.2021
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Education

High School Diploma -

Digital Learning Center
Ferndale Mi
05-2014

Skills

  • Complaint Handling
  • CRM Software
  • Report Generation
  • Paperwork Processing
  • Product Knowledge
  • Appointment Scheduling

Certification

  • Cna Certified
  • Real Estate License

Timeline

CSR Manaer

Aventus Pay
10.2023 - 08.2024

CSR, Warranty

Concetrix
02.2022 - 04.2023

Manager

City Girls Boutique
07.2019 - 12.2021

High School Diploma -

Digital Learning Center

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Cashe Smith