Casheana Jones
Danville,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Customer Accounts Representative
The City of Danville
Danville
01.2023 - Current
- Assist customers with establishing new utilities services as well as processing service terminations
- Maintains various data, records and files and coordinates state and local financial assistance for utilities customers, and other correspondences
- Process utilities contracts, send follow-up letters; copying, faxing, and scanning documents; and quoting deposit amounts
- Assists customers for enrollment, discontinue enrollment in equal pay plan and bank draft plan
- Handles customer inquiries and complaints (telephone and walk-in) regarding utilities, taxes (real estate and personal property) and miscellaneous accounts
Administrative Assistant
The Hughes Center
Danville
08.2019 - 01.2023
- Provides support for the Manager of Administrative Services and Admissions Coordinator
- Doing administrative and clerical tasks (scanning, printing, and faxing)
- Maintains systems, which enhance administrative effectiveness of department operations
- Provides communication support in operating the facility telephone system and receiving visitors
- Performs other duties as assigned, based on the needs of the facility
- Order office supplies
- Assist with medical records
- Develop and maintain a filing system
- Act as the point of contact for internal and external clients
- Write and distribute email, correspondence memos, letters, faxes and forms
- Plan meetings and take detailed minutes
Customer Service Advocate
Target
Danville
11.2018 - 09.2019
- Handle guest exchanges, returns, and complaints
- Identify problems and offer solutions
- Engage guests in conversation while completing transactions and suggesting possible complementary products and services
- Able to think quickly on the spot to answer guest questions
- Welcome guests into self-checkout and provide assistance as needed
- Make the guest aware of current and upcoming brand launches, store activities, and events
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
- Maintain a clean, clutter-free work area
Cashier/Certified Trainer
Buffalo Wild Wing
Danville
07.2007 - 08.2019
- Ensure that shift leads, and crew are trained and fully knowledgeable on all POS systems and routines, product recipes, food safety practices and restaurant safety practices
- Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity, and efficiency
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Provide a warm welcome to incoming Guests while ensuring timely seating
- Assist with answering telephones and the assembly of takeout orders when necessary
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties
Education
Some College (No Degree) - Healthcare Administration
ECPI University
GED -
Adult Education
Skills
- Organization and administration skills
- Decision-making ability
- Time-management skills
- Strong communication skills
- Multitasking ability
- Goal-Oriented
- Cash Handling
- Phone Etiquette
- Team Leadership
- Proficiency in Microsoft Office
- Customer Engagement
References
- Shermika Craft-Jones, Program Supervisor, Crossroads Treatment Center, (434)797-9464
- Lamar Pritchett, HR Director, Sovah Health, (434)421-9640
- Kiera Woods, Admin Assistant, Group Home, (434)710-9524
References
References available upon request.
Timeline
Customer Accounts Representative
The City of Danville
01.2023 - Current
Administrative Assistant
The Hughes Center
08.2019 - 01.2023
Customer Service Advocate
Target
11.2018 - 09.2019
Cashier/Certified Trainer
Buffalo Wild Wing
07.2007 - 08.2019
Some College (No Degree) - Healthcare Administration
ECPI University
GED -
Adult Education
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