Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casheena Grant

Fort Worth,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Care Advocate

United Healthcare
Richardson, TX
08.2023 - Current
  • Coordinated with other departments to ensure seamless resolution of customer requests.
  • Handled billing inquiries accurately and efficiently according to company policy.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Recommended potential products or services after analyzing customer needs.
  • Answered customer inquiries via phone, email, and online chat.

Pharmacy Service Representative

Continuum Global Solutions
Dallas, TX
01.2021 - 08.2023
  • Scheduling patient's specialty medications remotely.
  • Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
  • Answered customer questions and referred to pharmacist for medication information.
  • Update patient's credit card and copay assistance information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processing insurance claims.
  • HIPAA verification.
  • Data entry.

Medical Assistant

Premier Injury Clinic
Fort Worth, TX
01.2020 - 01.2021
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Organized charts, documents and supplies to maintain team productivity.
  • Faxing.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Massage patient's using hand held devices and connecting patients to simulators.

Customer Service Representative

Maximum Staffing Agency
Irving, TX
03.2017 - 04.2018
  • Outbound calling to healthcare providers, scheduling veterans overdue appointments.
  • Outbound calling to veterans to confirm scheduled appointments.
  • Lookup diagnostic codes.
  • Use of multiply screens for data entry and notating accounts.

Education

GED -

Bill J. Priest Institution
Dallas, TX
05.2017

Skills

  • Calm and Professional Under Pressure
  • 25-30 wpm Typing Speed
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Customer Service
  • Data Entry
  • Inbound and Outbound Calling
  • Remote Office Availability

Timeline

Customer Care Advocate

United Healthcare
08.2023 - Current

Pharmacy Service Representative

Continuum Global Solutions
01.2021 - 08.2023

Medical Assistant

Premier Injury Clinic
01.2020 - 01.2021

Customer Service Representative

Maximum Staffing Agency
03.2017 - 04.2018

GED -

Bill J. Priest Institution

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Casheena Grant