Cashmere Barnes
Landover,MD
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
Work History
Executive Office Manager
The Chicago School
WASHINGTON, DC
11.2022 - Current
- Hired and trained part- time employees by formulating a training and orientation process to ensure part- time employees understood their daily job duties.
- Supervised a team of part- time employees and other support staff; provided guidance on job duties, performance reviews, and professional development.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities to ensure the office operated smoothly.
- Provided administrative support to senior executives by managing calendars, arranging conference calls, video conferences, scheduling meetings, appointments.
- Orchestrated events to create a positive morale and culture on the campus through planning, reserving events spaces, creating agendas for all participants, and marketing through online sources.
Admissions Counselor
The Chicago School
WASHINGTON, DC
09.2021 - 11.2022
- Supervised and created training (using Microsoft Word and Excel) to ensure new Admission Counselors gained an understanding of campus programs and admissions functions after conducting a training needs assessment. The training resulted in expedited positive results.
- Achieved strategic enrollment goals for each term (fall and spring) by maintaining target conversion metrics.
- Formulated and led a recruiting event to address student inquires gathered through a survey after analyzing data (using Excel).
- Assessed applications, conducted interviews, and evaluated credentials to determine eligibility for admission.
- Created marketing materials such as brochures, fliers, newsletters. to promote the school's offerings.
Campus Operations Intern
The Chicago School
WASHINGTON, DC
08.2020 - 04.2021
- Collaborated with university staff to create an onboarding and orientation process that integrates new part- time employees into the community and ensure new hires are efficiently acclimated to the new job position.
- Developed an evaluation to gather feedback on onboarding progression for the new part- time and full- time employees.
- Formulated a training program for new part- time employees be conducting a job analysis and conducting data gathering through interviews.
- Reviewed and revised current job descriptions to increase it effectiveness and ensuring the description represents the needed KSAs and competencies accurately.
- Developed a survey to evaluate employee readiness to return on-site then analyzed data (using SPSS) to make essential changes to the work environment.
- Presented orientation and onboarding plans on Microsoft Office Word, PowerPoint, and Excel to demonstrate long term goals.
Customer Representative
Summit Orthopedics
Chevy Chase, MD
09.2019 - 04.2020
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Developed and implemented a new filing system for medical records to more efficiently maintain accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Staff Support Intern
Renew Psychological Service
Dupont Circle, DC
06.2017 - 08.2017
- Collaborated on projects which included policy editing to reflect organizational structuring and culture.
- Attended meetings to expand my knowledge about the organization’s culture and group dynamics in the workplace.
- Inputted data (using Excel) to maintain a record of needed material within the workplace to be ordered or replaced.
- Developed informational handouts for clients on various topics related to mental health care.
Education
Master of Arts - Industrial & Organizational Psychology
The Chicago School
Washington, DC06.2021
Bachelor of Arts - Psychology
Bowie State University
Bowie, MD06.2019
Skills
- Onboarding Management
- Customer Service
- Facilitation
- Office and Staff Management
- Events Planning and Coordination
- Team Development
- Software: SPSS; Microsoft (Word, Excel, PowerPoint, Access, Outlook); Microsoft Windows Operating Systems (Windows 7 & 10); G-Suite (Docs, Forms, Hangouts, Sheets, Slides)
Timeline
Executive Office Manager
The Chicago School
11.2022 - Current
Admissions Counselor
The Chicago School
09.2021 - 11.2022
Campus Operations Intern
The Chicago School
08.2020 - 04.2021
Customer Representative
Summit Orthopedics
09.2019 - 04.2020
Staff Support Intern
Renew Psychological Service
06.2017 - 08.2017
Master of Arts - Industrial & Organizational Psychology
The Chicago School
Bachelor of Arts - Psychology
Bowie State University
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