Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cashmere Hicks

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Sweet & Sassy
05.2015 - 08.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Customer Service Representative

Ann Taylor Loft
01.2018 - 02.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

J Crew Customer Service And Distribution Center
06.2021 - 03.2023
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Education

Associate of Arts - Creative Writing

Collin County Community College District
Plano, TX
06.2025

Skills

  • Consultative Sales
  • Information Security
  • Account Updating
  • Product Knowledge
  • Complaint Resolution
  • Appointment Scheduling
  • Scheduling
  • Order Fulfillment
  • Microsoft PowerPoint
  • Delivery Scheduling
  • Prioritization
  • Customer Relations
  • Retail Store Support
  • Sales Closing
  • Microsoft Office Suite
  • Active Listening
  • Client Relations
  • Microsoft Outlook
  • Sales Expertise
  • Customer Service

Certification

  • BCaBA - Board Certified Behavior Assistant Behavior Analyst

Timeline

Customer Service Representative

J Crew Customer Service And Distribution Center
06.2021 - 03.2023

Customer Service Representative

Ann Taylor Loft
01.2018 - 02.2020

Receptionist

Sweet & Sassy
05.2015 - 08.2017

Associate of Arts - Creative Writing

Collin County Community College District

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Cashmere Hicks