Cashmere Hicks
Converse
Summary
Healthcare Professional with an extensive amount of experience enhancing department efficiency and patient care. Adept in computerized indexing systems, billing oversight, and medical transcription, with a strong commitment to HIPAA compliance. Demonstrates a visionary approach to streamlining processes and facilitating effective communication between healthcare professionals and families, ensuring optimal patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER/MED TECH
Red Oak Memory Care
San Antonio, TX
10.2025 - Current
- Coordinated daily operations to ensure high-quality resident care and staff efficiency.
- Implemented staff training programs to enhance service delivery and compliance with care standards.
- Monitored resident wellbeing, addressing concerns promptly to maintain a safe environment.
- Assisted in developing care plans tailored to individual resident needs and preferences.
RESIDENT ASSISTANT
Lynridge
San Antonio, TX
02.2025 - 01.2026
- Facilitated peer support and engagement through organized events and programming.
- Assisted residents in navigating campus resources and addressing concerns effectively.
- Collaborated with residence hall staff to maintain a positive living environment.
- Mediated conflicts between residents, promoting resolution and community harmony.
MED TECH/CARE PARTNER
Chapters Living
New Braunfels
- 02.2025
- Administered medications and treatments accurately, ensuring compliance with healthcare regulations and enhancing patient recovery times.
- Collaborated with nursing staff to develop personalized care plans, fostering a compassionate environment that enhanced patient satisfaction.
- Maintained accurate medical records and documentation, ensuring compliance with regulatory standards and facilitating seamless care transitions.
HOME HEALTH AIDE
Right At Home Health Care
Clearwater, FL
12.2024 - 02.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
HOME HEALTH AIDE
Etairos Home Health Care
Clearwater, FL
01.2024 - 02.2025
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
RESIDENT CARE COORDINATOR
Emerald Court Assisted Living
Pinellas Park
01.2023 - 08.2024
- Coordinated resident care plans, ensuring personalized support for seniors. Collaborated with medical staff to enhance quality of life for residents.
- Maintained meticulous records of resident health status and care plans. Ensured compliance with all regulatory requirements in assisted living facility.
- Streamlined documentation processes, ensuring accurate, up-to-date resident records and full regulatory compliance.
MEDICAL RECORDS SPECIALIST/MA
Florida Physical Medicine/Genesis Surgery Center
Saint Petersburg, FL
03.2022 - 05.2024
- Send out medical records request in a timely manner.
- Stay HIPAA compliant.
- Complete invoices.
- Answering incoming calls.
- Referral Coordinator.
- Schedule new patient appointments.
- Verify insurance.
- Send out new patient paperwork.
- EMR system.
- Trained as an on-job medical assistant.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with surgical procedures by providing preoperative and postoperative care.
- Maintained accurate records of patient histories, diagnoses, treatments, test results.
- Interviewed patients to obtain medical history and details on current issues.
TEACHER FOR ADULTS WITH SPECIAL NEEDS/DISABILITIES
LYF Inc.
Clearwater, FL
07.2021 - 09.2022
- Developed tailored lesson plans for adults with special needs, enhancing engagement and learning outcomes.
- Implemented individualized education programs, achieving measurable progress in student skills.
- Collaborated with multidisciplinary teams to address unique student challenges, fostering a supportive environment.
- Utilized adaptive teaching methods, significantly improving student participation and retention.
- Provided personalized support and guidance, fostering a positive and empowering learning atmosphere for adults with disabilities.
HOME HEALTH AIDE
Bayada Home Health Care
Clearwater, FL
06.2017 - 08.2021
- Exhibit sensitivity and warmth and promote a concern for the rights of residents.
- Provide mental and emotional stimulation through facilitation of engaging activities.
- Support residential activities and functions through active planning and participation.
HOME HEALTH AIDE
Home Helpers
Saint Petersburg, FL
10.2019 - 10.2020
- Meal Planning and Food Preparation.
- Medication Management.
- Home management and care planning.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
RESIDENT AIDE
Arbor Oaks At Tyrone
Saint Petersburg, FL
08.2016 - 09.2017
- Assist with daily personal routines.
- Provide companionship.
- Ensure resident take prescribed medication.
RESIDENT CARE AIDE
Brentwood Assisted Living
Saint Petersburg, FL
04.2014 - 06.2016
- Provided mental and emotional stimulation through facilitation of engaging activities.
- Supported residential activities and functions through active planning and participation.
- Cared for patients by assisting with their personal care and handling housekeeping tasks.
- Maintained accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff.
CUSTOMER SERVICE SUPERVISOR, INVENTORY SUPERVISOR, CASHIER
Walmart
Saint Petersburg, FL
03.2012 - 06.2016
- Pick orders Bin orders to back room, wrap pallets, use of electric pallet jack/forklift.
- Trained / instructed employees in job duties or company policies or arranged for training to be provided.
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Interpreted and communicated work procedures and company policies to staff.
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
RECEPTIONIST/FILE CLERK
Weller Legal Group
Saint Petersburg, FL
02.2010 - 02.2012
- Entered data into a computer, operated a variety of office machines, and performed other administrative duties.
- Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
- Maintained logs of activities and completed work.
Education
Healthcare Management
Ultimate Medical Academy
Clearwater, FL01.2018
Skills
- Medication Administration
- Vital Signs
- EMR Systems
- Home Care
- Medical Records
- Caregiving
- Developmental Disabilities
- Medical Office
- Patient Care
- Clerical
Certification
- Certified Home Health Aide
- AED Certification
- BLS Certification
- CPR Certification
Timeline
ASSISTANT MANAGER/MED TECH
Red Oak Memory Care
10.2025 - Current
RESIDENT ASSISTANT
Lynridge
02.2025 - 01.2026
HOME HEALTH AIDE
Right At Home Health Care
12.2024 - 02.2025
HOME HEALTH AIDE
Etairos Home Health Care
01.2024 - 02.2025
RESIDENT CARE COORDINATOR
Emerald Court Assisted Living
01.2023 - 08.2024
MEDICAL RECORDS SPECIALIST/MA
Florida Physical Medicine/Genesis Surgery Center
03.2022 - 05.2024
TEACHER FOR ADULTS WITH SPECIAL NEEDS/DISABILITIES
LYF Inc.
07.2021 - 09.2022
HOME HEALTH AIDE
Home Helpers
10.2019 - 10.2020
HOME HEALTH AIDE
Bayada Home Health Care
06.2017 - 08.2021
RESIDENT AIDE
Arbor Oaks At Tyrone
08.2016 - 09.2017
RESIDENT CARE AIDE
Brentwood Assisted Living
04.2014 - 06.2016
CUSTOMER SERVICE SUPERVISOR, INVENTORY SUPERVISOR, CASHIER
Walmart
03.2012 - 06.2016
RECEPTIONIST/FILE CLERK
Weller Legal Group
02.2010 - 02.2012
MED TECH/CARE PARTNER
Chapters Living
- 02.2025
Healthcare Management
Ultimate Medical Academy