Cashmere Jones
Bartlesville,OK
Summary
- Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Works effectively in team environment, participating and assisting their peers.
- Knowledge of graphic terminology and techniques; of training principles and practices. Plus, graphic design skills/experience and knowledge of terminology and techniques; of training principles and practices.
Overview
10
10
years of professional experience
Work History
ADMINISTRATIVE TECHNICHIAN
STATE DEPARTMENT OF - OKLAHOMA
11.2020 - Current
- Review and edit collateral and messaging to ensure organizational consistency, accessibility, and compliance.
- Work with program areas to create and deliver content that is consistent with our brand and addresses program and agency goals.
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assist with internal communications at the district level.
CERTIFIED TRAINER
BRINKER INTERNATIONAL
08.2018 - 03.2020
- Planned and implemented courses of instruction accounting for individual strengths and final objectives
- Adhered to class plan and deadline-oriented training schedule
- Documented attendance, participation and progress
- Instructs, trains and may supervise activities of others.
- Trained and mentored 50 new personnel hired to fulfill various roles
CUSTOMER RETENTION SPECIALIST
SITEL - Bartlesville, OK
01.2014 - 12.2017
- Adhered to appropriate legal scripting when required
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
BBA - Business Administration
CAMERON UNIVERSITY
Lawton, OK05.2024
Associate of Science - Human Resources Management
CAMERON UNIVERSITY
Lawton, OK09.2022
Associate of Arts -
FLORIDA GATEWAY COLLEGE
Lake City, FL05.2013
Skills
- Advanced knowledge of AP Style and English usage, including grammar and composition; of public relations principles and techniques; of accepted styles for materials released to various media; of media sources and their capabilities; of visual graphics and video techniques; of agency's objectives; and of editing techniques and procedures Experience using various social media platforms and knowledge of social medial engagement strategies
- Experience using various social media platforms and knowledge of social medial engagement strategies
- Electronic Records Management
- Employee Communications
- Remote Conferencing
- Staff Orientation and Training
Timeline
ADMINISTRATIVE TECHNICHIAN
STATE DEPARTMENT OF - OKLAHOMA
11.2020 - Current
CERTIFIED TRAINER
BRINKER INTERNATIONAL
08.2018 - 03.2020
CUSTOMER RETENTION SPECIALIST
SITEL - Bartlesville, OK
01.2014 - 12.2017
BBA - Business Administration
CAMERON UNIVERSITY
Associate of Science - Human Resources Management
CAMERON UNIVERSITY
Associate of Arts -
FLORIDA GATEWAY COLLEGE
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