Cashmere McFerrin
Scottsdale,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Roofing Claims Services
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant/HR Coordinator
Superior Protection Services
03.2022 - 12.2022
- Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day.
- Maintained vendor contract and licensing expiration data.
- Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
- Assisted new employees with new-hire paperwork and reviewed for completeness.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
Guest Service Supervisor
Fuchsia Spa
02.2021 - 10.2022
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Hired, trained and managed team of [15] Guest Services Representatives successfully.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Administrative Assistant
Milo's Sanctuary
04.2019 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
HR Assistant
DCFS, Los Angeles Co, McClaren's Children Center
01.2017 - 08.2018
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05.2021
High School Diploma -
La Joya Community High School
Avondale, AZ05.2013
Skills
- Office Equipment Maintenance
- Self Starter
- Healthcare Common Procedure Coding System (HCPCS)
- Technical Support
- Customer Service
- Filing
- Records Preparation
- Customer Relations
- Cash Deposit Preparation
- Business Planning
- Correspondence Writing
- Time Management
- Data Management
- Critical Thinking
- Back Office Operations
- Contract Agreement Preparation
- Labor Relations
Timeline
Administrative Assistant
Roofing Claims Services
01.2023 - Current
Administrative Assistant/HR Coordinator
Superior Protection Services
03.2022 - 12.2022
Guest Service Supervisor
Fuchsia Spa
02.2021 - 10.2022
Administrative Assistant
Milo's Sanctuary
04.2019 - 11.2020
HR Assistant
DCFS, Los Angeles Co, McClaren's Children Center
01.2017 - 08.2018
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
La Joya Community High School
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