Cashmere Mitchell
Raleigh,NC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Proven ability to lead cross-functional teams, optimize processes, and execute innovative initiatives that enhance customer experiences. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
NCR Voyix
12.2021 - Current
- Lead cross-functional, international teams to execute high-impact projects focused on optimizing hospitality operations and enhancing customer experiences.
- Collaborate with stakeholders to troubleshoot technical and operational challenges, developing solutions for both immediate and long-term success.
- Analyze financial and operational data to identify inefficiencies and implement process improvements that enhance profitability.
- Implemented Consumer Marketing and Loyalty Software Programs for over 100 restaurant sites to allow for optimal customer engagement and retention.
General Manager & Project Leader
Empire Eats Hospitality Group
03.2016 - 12.2021
- Led strategic operations simultaneously for two high-volume restaurants, overseeing a team of 70+ employees while ensuring exceptional service and profitability.
- Managed cross-functional initiatives to develop and implement new revenue streams, including private dining and event-based experiences.
- Spearheaded operational strategies that optimized efficiency, increased customer retention, and improved team productivity. This was especially crucial during COVID and the constant changes in business structure to maintain revenue and customer engagement.
- Conducted financial analyses through P&L tracking to inform pricing strategies, budget allocation, and resource optimization. Facilitated a 4% increase in annual sales over previous years in 2018 and 2019.
- Developed and executed training programs that improved employee engagement, service quality, and overall team performance.
Education
Bachelor of Arts - Communication - Media And Marketing
North Carolina State University
Raleigh, NC12-2008
Skills
- Creative Strategy & Brand Development
- Cross-Functional Team Leadership
- Project and Program Management
- Budget and P&L Analysis
- Agile & Scrum Methodologies
Certification
- PMP - Project Management Professional - January 2025
Timeline
Project Manager
NCR Voyix
12.2021 - Current
General Manager & Project Leader
Empire Eats Hospitality Group
03.2016 - 12.2021
Bachelor of Arts - Communication - Media And Marketing
North Carolina State University
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