Cashmere Stevens
Ultra-Rare Disease Case Manager
Antioch,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals with rare and ultra rare diseases. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Ultra-Rare Disease Case Manager
Alnylam Pharmaceuticals, Inc.
Cambridge, MA
02.2023 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating public benefits to gain access to valuable resources.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Specialty Pharmacy Liaison & Team Lead
Biomarin Pharmaceutical Inc
San Rafael, CA
12.2019 - 03.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Resolved more than 50 complex specialty pharmacy issues per day.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Senior Case Manager
BioMarin Pharmaceuticals
San Rafael, CA
01.2018 - 03.2019
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Managed over 350 patients across 5 territories across the United States.
Patient Financial Clearance
Stanford Hospital
Palo Alto, CA
03.2016 - 12.2017
- Discussed financial and insurance options with patients.
- Screened patients with financial needs to determine assistance choices.
- Updated accounts with latest patient, payment and insurance information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
Bachelor of Science - Healthcare Management
12.2018 - 08.2022
High School Diploma -
09.2004 - 06.2005
Skills
Documentation proficiency
EMR / EHR
Treatment planning
Staff Management
Indirect Patient Care
Patient Management
Staff education and training
Medical Records Management
Case management
Written and verbal communication
Notary Public
duties include making sure legal documents are authentic, checking the identity of the person signing the document, serving as a witness for the document being signed, collaborating with the buyer and seller for loan signing, and notarizing all required signatures.
Timeline
Ultra-Rare Disease Case Manager - Alnylam Pharmaceuticals, Inc.
02.2023 - Current
Specialty Pharmacy Liaison & Team Lead - Biomarin Pharmaceutical Inc
12.2019 - 03.2023
University of Phoenix - Bachelor of Science, Healthcare Management
12.2018 - 08.2022
Senior Case Manager - BioMarin Pharmaceuticals
01.2018 - 03.2019
Patient Financial Clearance - Stanford Hospital
03.2016 - 12.2017
Mt. Eden High School - High School Diploma,
09.2004 - 06.2005