Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Whitney Cole

Whitney Cole

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

In-Home Caregiver

Rudy Riojas
05.2021 - 08.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided transportation and appointments management.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Core Ambassador

Made For Them
01.2020 - 06.2021
  • Updated systems to meet residents' needs safely and effectively.
  • Assisted with development and execution of marketing strategies to maintain occupancy levels.
  • Supervised and coached team members on proper procedures and care standards.
  • Set and updated staff schedules, delegated assignments and monitored performance.
  • Coordinated and managed volunteer activities for community service projects.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Helped clients navigate social services system and access needed resources.
  • Facilitated community outreach to expand participation and support.
  • Approached issues proactively to best meet current and future community needs.
  • Led group discussions and activities to meet different community needs.

Education

High School Diploma -

Clovis Adult Education
Clovis, CA
06.2022

Skills

  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Scheduling
  • Account Updating
  • Report Generation
  • Data Collection

Certification

  • Sales Essentials Certificate
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Customer Service Representative

Circle K
07.2023 - Current

In-Home Caregiver

Rudy Riojas
05.2021 - 08.2023

Core Ambassador

Made For Them
01.2020 - 06.2021

High School Diploma -

Clovis Adult Education

Similar Profiles

CREATE PROFILE
Whitney Cole