Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cashmiere Mond

Philadelphia,PA

Summary

Motivated and detail-oriented professional with experience in credit management, collections, and customer service. Adept at analyzing data, managing accounts, and mitigating risk. Seeking a Credit Management Associate position where I can apply my skills in financial analysis, credit risk assessment, and problem-solving to contribute to the growth and efficiency of the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collection Portfolio Associate Manager

Internal Revenue Service, IRS
11.2022 - 11.2023
  • Assessing the effectiveness of the company's current collection practices, including customer contact methods, payment plan options, and follow-up procedures.
  • Developed strong relationships with clients by providing timely updates on portfolio performance and addressing any concerns or queries.
  • Managed accounts receivable for a diverse portfolio, ensuring accurate and timely billing.
  • Applied payments, reconciled discrepancies, and followed up on overdue accounts.
  • Contributed to the growth of client assets through effective management of various investment portfolios.
  • Improved operational efficiency by streamlining internal processes and implementing best practices for portfolio management.



Mental Health Technician

Friends Hospital
08.2020 - 09.2022
  • Worked with individuals experiencing acute mental health crises in an inpatient psychiatric unit, assisting with daily care and treatment.
  • Ensure patient safety by maintaining a structured environment and following facility protocols.
  • Supported patients in managing mental health symptoms, providing comfort, emotional support, and assistance with coping strategies.
  • Provided administrative support by maintaining accurate patient records and assisting with routine documentation and reporting of clinical observations.
  • Demonstrated familiarity with procedures related to proper search and seizure, according to company policy


Customer Service Representative

Bank of New York Mellon (BNYM)
01.2019 - 07.2020
  • Addressed all inquiries about account types and banking products, such as CDs, money market accounts, loans and credit cards
  • Ensure that all client interactions comply with internal policies, industry regulations, and legal requirements.
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Provide superior customer service by responding promptly to client inquiries via phone, email, and chat regarding account information, transactions, and investment products.
  • Assist clients with account openings, transfers, and maintenance, ensuring all client requests are processed accurately and efficiently.
  • Maintain a balance between remote work and in-office presence, attending meetings and collaborating with teams as needed in the office.
  • Track and document all client interactions in the CRM system, ensuring accurate and up-to-date records of client requests and inquiries.

Emotional Support Teachers Assistant

Montgomery County Intermediate Unit
01.2018 - 12.2019
  • Work closely with the emotional support teacher to implement individualized education plans (IEPs) for students with emotional and behavioral challenges.
  • Collaborated with occupational therapists to create sensory-friendly classroom environments with set goals to improve student participation.
  • Supported lead teacher in implementing lesson plans for a class of 25 students and administered daily activities for special education students, leading to a 20% improvement in task completion
  • Monitored and recorded student progress, providing data that led to more customized educational plans and a 10% increase in goal attainment.
  • Provided one-on-one support to students with autism, helping to reduce instances of outbursts by 20%.

Education

Pharmacy Technician Program - Pharmaceutical Technician

Ultimate Medical Academy
Tampa, FL
01.2017

High School Diploma -

Overbrook High School
Philadelphia, PA
05.2012

Skills

  • Investment research
  • Financial and operational reporting
  • Data collection & research
  • Data inputting
  • Account reconciliation
  • Financial management
  • Customer relationship management
  • Data analysis
  • MS office suite
  • Excellent attention to detail
  • Microsoft Excel

Certification

  • First Aid Certification
  • CPR Certification

Additional Information

Organized, trustworthy, great attention to detail, customer service oriented, critical thinking skills and a team player., Proficient with Microsoft Word, Excel, PowerPoint and Outlook, Fluent typing skill of 82 WPM, CPR certified and trained in First Aid

Timeline

Collection Portfolio Associate Manager

Internal Revenue Service, IRS
11.2022 - 11.2023

Mental Health Technician

Friends Hospital
08.2020 - 09.2022

Customer Service Representative

Bank of New York Mellon (BNYM)
01.2019 - 07.2020

Emotional Support Teachers Assistant

Montgomery County Intermediate Unit
01.2018 - 12.2019

Pharmacy Technician Program - Pharmaceutical Technician

Ultimate Medical Academy

High School Diploma -

Overbrook High School

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Cashmiere Mond