Cashundra Fleeks
Omaha,NE
Summary
Proficient and caring nursing team member offering over 7 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
21
21
years of professional experience
Work History
MDS Nurse
Cypress Point Nursing And Rehab
11.2021 - 02.2024
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Reduced errors in MDS submissions by conducting regular audits of completed assessments and providing corrective feedback to staff when necessary.
- Provided comprehensive training for nursing staff on MDS processes, leading to improved assessment quality.
- Verified prompt and accurate completion of MDS activities for billing.
- Mentored new MDS nurses, providing guidance and support to ensure a smooth transition into their role.
LPN
Cypress Point Nursing And Rehab
03.2016 - 11.2021
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Monitored patient health conditions to report changes to assigned physician.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Administered medications and injections to patients.
Customer Service Representative
City Tele Coin
01.2014 - 05.2015
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
AT&T
01.2006 - 01.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Customer Service Representative
US Support
02.2005 - 01.2006
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
Dollar General Store
05.2003 - 11.2004
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Used POS system to enter orders, process payments and issue receipts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Mental Health Nurse
Red River Behavioral Health
Education
Associate of Science - Practical Nursing
Louisiana State University At Shreveport
Shreveport, LA09.2016
High School Diploma -
Ringgold High School
Ringgold, LA05.2003
Skills
- Patient Care Assessment
- Heartsaver CPR AED (CPR AED)
- Long-term care experience
- Collecting vitals
- Research and data collection
- HIPAA Compliance Understanding
- Medication and IV administration
- Dementia Care Knowledge
- CPR/AED
Certification
Timeline
MDS Nurse
Cypress Point Nursing And Rehab
11.2021 - 02.2024
LPN
Cypress Point Nursing And Rehab
03.2016 - 11.2021
Customer Service Representative
City Tele Coin
01.2014 - 05.2015
Technical Support Representative
AT&T
01.2006 - 01.2014
Customer Service Representative
US Support
02.2005 - 01.2006
Cashier
Dollar General Store
05.2003 - 11.2004
Mental Health Nurse
Red River Behavioral Health
Associate of Science - Practical Nursing
Louisiana State University At Shreveport
High School Diploma -
Ringgold High School
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