CaShyla Wilson
Arlington,Texas
Summary
Quality assurance professional prepared for impactful contributions in quality management. Proven track record in identifying and resolving quality issues, ensuring compliance with industry standards, and enhancing process efficiency. Strong focus on team collaboration, flexibility, and achieving measurable results. Skilled in quality auditing, root cause analysis, and continuous improvement initiatives. Reliable and adaptable to evolving project needs.
Overview
12
12
years of professional experience
Work History
Regional Quality Assurance Coordinator
Aspire Allergy & Sinus
11.2016 - Current
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Improved product quality by implementing rigorous testing processes and protocols.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Train and mentor medical assistants in allergy testing, immunotherapy, and sinus procedures.
- Monitor ans evaluate clinical staff performance, providing constructive feedback and targeted training programs.
Medical Assistant
Tarrant Nephrology Associates
10.2015 - 11.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
Medical Assistant
Physician Senior Services
10.2012 - 10.2015
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to effective care plans by observing patients'' behavior and reporting changes to nursing staff.
- Developed strong relationships with local community partners including physicians'' offices, nursing homes, and other facilities to facilitate seamless transitions of care.
Education
Medical Assistant - Medical Assistant
Everest College
Arlington, TX05-2010
Skills
- Quality management systems
- Strategic planning
- Documentation management
- Audit compliance
- Critical thinking skills
- Training and development
- Leadership proficiency
- Effective multitasking
- HIPAA compliance
- Direct patient care
- Patient-focused care
- Staff supervision
Timeline
Regional Quality Assurance Coordinator
Aspire Allergy & Sinus
11.2016 - Current
Medical Assistant
Tarrant Nephrology Associates
10.2015 - 11.2016
Medical Assistant
Physician Senior Services
10.2012 - 10.2015
Medical Assistant - Medical Assistant
Everest College
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