Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Casi Adams

Georgetown

Summary

Dynamic professional with extensive experience at Holman Motors, Inc. in claims processing and customer service. Proven ability to resolve discrepancies and enhance operational efficiency through effective problem-solving and data organization. Skilled in multitasking and team collaboration, consistently achieving high levels of client satisfaction and maintaining strong vendor relationships.

Overview

11
11
years of professional experience

Work History

Warranty Administrator

Holman Motors, Inc.
Batavia
03.2018 - 03.2025
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
  • Examined claims, records and procedures to grant approval of coverage.
  • Followed up on payments for outstanding claims.
  • Managed the return of defective products from customers, ensuring timely replacement or repair.
  • Organized claims paperwork and booked appointments with customers.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Resolved discrepancies in warranty coverage for customers.
  • Stayed up to date on factory announcements and recalls.
  • Utilized problem solving skills to resolve customer disputes quickly and efficiently.

Assistant Manager

Arby's Restaurant
Batavia
03.2014 - 03.2018
  • Assigned work and monitored performance of project personnel.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created reports on sales trends, inventory levels, and financial data.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with safety regulations and company policies.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.

Administrative Assistant

Proforma Albrecht & Company
Milford
10.2014 - 05.2016
  • Facilitated communication between different departments within the organization.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

2 Year Certificate of Completion - Business And Finance

Southern Hills CTC
Georgetown, OH
05-2009

High School Diploma -

Georgetown Jr. Sr. High School
Georgetown, OH
05-2009

Skills

  • Claims processing
  • Customer service
  • Data organization
  • Multitasking Abilities
  • Payment collection
  • Problem solving
  • Team collaboration
  • Time management

Accomplishments

  • 4-year Mark of Excellence Certified Top Performer

References

References available upon request.

Timeline

Warranty Administrator

Holman Motors, Inc.
03.2018 - 03.2025

Administrative Assistant

Proforma Albrecht & Company
10.2014 - 05.2016

Assistant Manager

Arby's Restaurant
03.2014 - 03.2018

2 Year Certificate of Completion - Business And Finance

Southern Hills CTC

High School Diploma -

Georgetown Jr. Sr. High School

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Casi Adams