Casi Syracuse
Maxton,NC
Summary
Enthusiastic administrative professional with expertise in anticipating professional needs, resolving problems, and promoting organization and availability through effective schedule development. Demonstrates excellent customer service, conflict management, communication, planning, and prioritization skills over 8 years. Skilled in drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Coordinator and Revenue Management
St. Croix Inc.
02.2024 - 08.2024
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
Assistant General Manager
St. Croix Inc.
01.2020 - 01.2024
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed sales data to identify trends and opportunities for modification based on customer preferences.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers enjoyment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular room types.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
Guest Experience Manager
La Quinta Inn & Suites by Wyndham Duluth
07.2017 - 01.2020
- Execute Guest Service Training Program
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff
- Sales support/managing group blocks
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
Independent Contractor
North Shore Cleaning Services
07.2016 - 04.2017
- Trained new employees on proper cleaning methods
- Implemented new cleaning processes and strategies
- Managed labor costs
- Evaluated colleagues’ performances and provided constructive feedback
Assistant Manager
Beaver Creek Foods
02.2014 - 06.2015
- Open & close restaurant daily
- Manage daily operations
- Schedule staff
- Manage inventory
- Order supplies through various vendors
- Drove sales goals to achieve quotas
Education
Associates of Arts -
Choice Hotels
Diploma -
Scotland High School
Laurinburg, NCSkills
Office Administration
Scheduling and calendar management
Documentation And Reporting
Professional Communication
Administrative Support
Microsoft Word
Time Management
File Organization
Customer and client relations
Clerical Support
Critical Thinking
Certification
- Hospitality Operators Success Training, Choice Hotels International; 2022
- Grant Writing: Key to Successful Proposal Certification
Timeline
Sales Coordinator and Revenue Management
St. Croix Inc.
02.2024 - 08.2024
Assistant General Manager
St. Croix Inc.
01.2020 - 01.2024
Guest Experience Manager
La Quinta Inn & Suites by Wyndham Duluth
07.2017 - 01.2020
Independent Contractor
North Shore Cleaning Services
07.2016 - 04.2017
Assistant Manager
Beaver Creek Foods
02.2014 - 06.2015
Associates of Arts -
Choice Hotels
Diploma -
Scotland High School
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