Summary
Overview
Work History
Education
Skills
Timeline
Generic

C'Asia LaCue

Rosedale

Summary

Experienced with accounts receivable processes, ensuring timely and accurate financial transactions. Utilizes effective communication skills to resolve client inquiries and discrepancies. Knowledge of reconciliation and financial record maintenance, ensuring smooth and efficient operations.

Overview

15
15
years of professional experience

Work History

Personal Care Aide Assistant

Committed Home Care
04.2018 - Current


  • Managed time efficiently, ensuring all assigned tasks were completed within scheduled hours while maintaining high-quality care standards.
  • Monitored vital signs and reported any changes in health status promptly to supervising nurse or physician.
  • Foster a collaborative atmosphere, promoting client well-being.
  • Provided compassionate care for clients with disabilities, enhancing their quality of life through personalized assistance with daily activities and household tasks.
  • Meticulously maintained facility cleanliness and safety standards, ensuring a secure and comfortable environment for clients with diverse needs.
  • Worked closely with healthcare team to tailor meal preparations to clients’ dietary requirements, promoting optimal nutrition and well-being.

SERVICE REPRESENTATIVE

Geico
01.2022 - 08.2022
  • Managed customer service, resolving policy issues efficiently, enhancing client satisfaction.
  • Processed endorsements and payments, streamlining administrative operations.
  • Promoted digital self-service tools, increasing customer engagement.
  • Streamlined customer service operations, reducing average call handling time by 18% while maintaining high satisfaction scores.
  • Analyzed policy issues, developing data-driven solutions that decreased repeat calls by 22% and improved first-call resolution rates.
  • Maintained productivity and quality standards at all times.

SOLUTION CENTER SPECIALIST (TEMP)

ShelterPoint Life Insurance
10.2019 - 02.2020
  • Processed new policy applications, ensuring compliance with state laws and enhancing accuracy.
  • Investigated claims, identifying fraudulent activities and protecting company assets.
  • Streamlined claims processing, providing timely updates and improving efficiency.
  • Managed policyholder payments, boosting customer satisfaction through prompt service.
  • Managed high-priority cases, ensuring timely resolution and client satisfaction.
  • Developed robust fraud detection methods, safeguarding company assets.
  • Streamlined claims processing by implementing a proactive status update system, significantly reducing inquiry response times and boosting operational efficiency.

PARAPROFESSIONAL 1:1

Little Meadows Early Childhood Center
09.2017 - 06.2018
  • Supported children with special needs in enhancing communication and academic skills.
  • Demonstrated empathy to engage and maintain children's focus effectively.
  • Collaborated with lead teacher to assess progress and implement educational strategies.
  • Applied school policies to ensure child safety and promote equal opportunities.
  • Maintained confidentiality of sensitive information related to children and staff.
  • Fostered speech and language development in autistic children, employing tailored strategies to enhance communication skills and academic performance.
  • Partnered with lead teachers to implement Board of Education measures, continuously refining learning experiences for optimal child development.

ASSET PROTECTION ASSOCIATE

Century 21 Department Stores
03.2016 - 03.2017
  • Elevated customer satisfaction by delivering stellar service.
  • Enhanced location security through meticulous routine inspections.
  • Facilitated internal investigations, effectively solving customer complaints.
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Wrote reports for internal and external crime, burglary, or theft.

CUSTOMER EXPERIENCE EXPERT

Stericycle
06.2014 - 03.2017
  • Handled patient/customer queries by answering all phone calls using computer-telephony integration.
  • Availed materials holding information to help address client/patient inquiries.
  • Used predefined scripts and templates to ease the process of scheduling appointments.
  • Supply prompt and adequate feedback to clients.
  • Ensured detailed information from calls with clients/patients was archived for easy retrieval when needed by clients.
  • Championed company values by consistently delivering empathetic and professional support through all touchpoints of the customer relationship lifecycle.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.

DIRECT SUPPORT COUNSELOR

Life's Worc
02.2013 - 01.2014
  • Ensured client safety with continuous oversight, enhancing living conditions.
  • Implemented Residential Habilitation Plans, achieving high client satisfaction.
  • Assisted individuals with daily living skills, fostering independence.
  • Completed AMAP course for professional growth, improving service quality.
  • Maintained strong relationships with colleagues, boosting teamwork.
  • Championed client well-being through protective oversight and personalized support, fostering independence in daily activities and enhancing quality of life.
  • Contributed to the development of staff training programs focused on best practices in direct support counseling, resulting in a more skilled and knowledgeable workforce.

EDUCATIONAL ASSISTANT

United Cerebral Palsy
10.2010 - 07.2012
  • Guided lesson plans to enrich learning for individuals with disabilities.
  • Taught budgeting skills to enhance financial independence.
  • Maintained strict adherence to dietary guidelines.
  • Facilitated teamwork activities to boost coordination.
  • Supported skill development with measurable improvements.
  • Implemented tailored lesson plans for children and adults with disabilities, fostering inclusive learning environments and promoting skill development.
  • Developed and executed money budgeting programs, enhancing financial literacy and independence among clients with cerebral palsy.
  • Maintained strict adherence to dietary guidelines, ensuring proper nutrition and feeding practices for clients with specific health needs.
  • Facilitated team-building activities, improving coordination and service quality while fostering a sense of community among clients.

Education

High School Diploma -

Hempstead High School
Hempstead, NY
06-2008

Associate of Science - Justice Studies

University of Phoenix
Tempe, AZ
05-2026

Skills

  • Claims Processing
  • Digital Literacy
  • Inbound Sales
  • Policy Explanation
  • Customer Retention
  • Technical Support
  • Conflict Resolution
  • Communication Skills
  • Software Proficiency
  • Data Entry
  • Billing Management
  • Invoice processing
  • Accounts receivable management
  • Customer account reconciliation
  • CPT knowledge
  • Medical terminology
  • ICD-10

Timeline

SERVICE REPRESENTATIVE

Geico
01.2022 - 08.2022

SOLUTION CENTER SPECIALIST (TEMP)

ShelterPoint Life Insurance
10.2019 - 02.2020

Personal Care Aide Assistant

Committed Home Care
04.2018 - Current

PARAPROFESSIONAL 1:1

Little Meadows Early Childhood Center
09.2017 - 06.2018

ASSET PROTECTION ASSOCIATE

Century 21 Department Stores
03.2016 - 03.2017

CUSTOMER EXPERIENCE EXPERT

Stericycle
06.2014 - 03.2017

DIRECT SUPPORT COUNSELOR

Life's Worc
02.2013 - 01.2014

EDUCATIONAL ASSISTANT

United Cerebral Palsy
10.2010 - 07.2012

High School Diploma -

Hempstead High School

Associate of Science - Justice Studies

University of Phoenix

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C'Asia LaCue