Open To Work
Casian Chamberlain
Jamaica
Work Preference
Summary
Professional hospitality worker with experience in providing exceptional customer service. Skilled in team collaboration, adapting to changing needs, and maintaining high standards. Strong background in effective communication, multitasking, and time management. Reliable and results-driven with focus on creating positive dining experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Waitress
Celebrity Cruises
Miami, FL
12.2022 - 07.2024
- Assisted in delivering exceptional customer service as an Assistant Waitress in a high-paced restaurant environment, serving over 40 guests per night.
- Efficiently supported wait staff in the timely delivery of meals and beverages to guests.
- Prepared tables for dining and assisted in setting up special event table arrangements.
- Actively resolved guest inquiries and complaints, enhancing customer satisfaction and loyalty.
Waitress
Excellence Oyster Bay
Trelawny, Ja
05.2018 - 12.2022
- Delivered exceptional customer service in high-pressure dining environment.
- Coordinated efficient food and beverage service to enhance guest satisfaction.
- Ensure timely and efficient delivery of orders to tables
- Maintain cleanliness and organization of service stations
- Assist with table settings and prepare tables for dining
- Handle guest complaints and resolve issues promptly
- Satisfy guest needs by ensuring a pleasant dining experience
- Collaborate with kitchen staff to handle and expedite orders
Customer service and Sales representative
CWH Gas Company
St Ann,Ja
08.2020 - 12.2020
- Achieved monthly sales goals by 10% upselling additional services and promoting special offers to patrons
- Provided exceptional customer service, consistently receiving positive feedback from clients and management.
- Handled customer inquiries and resolved complaints efficiently, enhancing customer satisfaction and retention.
Waitress
Melia Braco Village
Trelawny,Ja
01.2018 - 05.2018
- Provided outstanding customer service by anticipating guest needs
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted with table settings and prepared tables for dining
- Resolved customer complaints effectively, maintaining positive dining experiences.
Housekeeper
Luxury Bahia Principe
St Ann,Ja
10.2017 - 11.2017
- Maintained cleanliness and organization of guest rooms and public areas, ensuring high standards of hospitality.
- Managed laundry services, ensuring proper handling and storage of linens and towels.
- Implemented housekeeping best practices to maintain a high standard of cleanliness.
Education
Heart Trust NTA - Food And Beverage
College of Hospitality And Vocational Skills
St Ann’s Bay06-2017
High School Diploma -
St Hilda’s Diocesan High School
Brown’s Town, St Ann06-2016
Skills
- Microsoft Word
- Communication Skills
- Writing Skills
- Inter-Personal Relationship
- Customer Service
- Time management
- Team player
- Suggestive selling
- Allergy awareness
- Table setting
- Cleanliness and hygiene
- Patience and empathy
- Strong multitasking
Certification
- Food and Beverage, Heart Trust/NTA - 2016-2017
Languages
English
Professional Development
- Villa Services
- Advanced Customer Service in Hospitality
- Introduction to Villa Management and Operations
- Introduction to Food and Beverage Service
- Advanced Waitstaff Techniques and Customer Interaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant Waitress
Celebrity Cruises
12.2022 - 07.2024
Customer service and Sales representative
CWH Gas Company
08.2020 - 12.2020
Waitress
Excellence Oyster Bay
05.2018 - 12.2022
Waitress
Melia Braco Village
01.2018 - 05.2018
Housekeeper
Luxury Bahia Principe
10.2017 - 11.2017
Heart Trust NTA - Food And Beverage
College of Hospitality And Vocational Skills
High School Diploma -
St Hilda’s Diocesan High School