Casidee Davitt
Sunset,UT
Overview
11
11
years of professional experience
Work History
CSR GS5/1
Internal Revenue Service, IRS
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Utilizing programs such as IDRS ( Integrated Data Retrieval System), CIS( Correspondence Imaging System), AMS ( Account Management Services), ITLA ( Interactive Tax Law Assistant)
OPTICAL LAB TECHNICIAN
Eyemart express
05.2022 - 06.2024
- Analyzed customer feedback data to identify areas for improvement, performed quality control tests, inspected finished products for defects, followed safety protocols, calibrated instruments, set up and operated optical fabrication equipment, processed orders, collaborated with team members, operated measuring devices, conducted maintenance checks, utilized various tools, assembled eyeglass frames, and shaped lenses.
COLLECTIONS AGENT
Outsource receivables management
11.2021 - 04.2022
- Handled high-volume calls, provided customer service, assisted with payments, reported collection activities, negotiated payment plans, resolved disputes, created metrics reports, maintained records, analyzed customer financials, monitored industry changes, implemented strategies to reduce delinquencies, executed collection calls, and worked closely with management.
SIR RESIDENTIAL ADVISOR
Clearfield Job Corps
05.2017 - 08.2021
- Provided guidance and support to students, communicated effectively with supervisors, developed relationships, enforced rules, maintained records, planned social events, monitored building conditions, facilitated meetings, organized educational programs, and responded to crisis situations.
RESIDENTIAL ADVISOR
Waterfall Canyon Academy
10.2013 - 08.2017
- Promoted positive interactions, collaborated with departments, assisted students, provided instruction, enforced regulations, offered counseling, performed administrative tasks, organized events, conducted inspections, facilitated meetings, supported resident advisors, and developed educational programs.
Education
High School Diploma -
Bonneville High School
07.2011
Skills
Proficient and have extensive knowledge using IDRS, IDRS command codes, CII/CIS, AMS, SERP and IRM’s
Proficient in Skype, TEAMS, Internet Explorer, Edge, Outlook
I am organizing, able to work in stressful situations and work closely with public and their sensitive information and/ or PPI
Timeline
CSR GS5/1
Internal Revenue Service, IRS
06.2024 - Current
OPTICAL LAB TECHNICIAN
Eyemart express
05.2022 - 06.2024
COLLECTIONS AGENT
Outsource receivables management
11.2021 - 04.2022
SIR RESIDENTIAL ADVISOR
Clearfield Job Corps
05.2017 - 08.2021
RESIDENTIAL ADVISOR
Waterfall Canyon Academy
10.2013 - 08.2017
High School Diploma -
Bonneville High School
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