Casidi alaniz
Fort Worth,TX
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Lineage Logistics LLC
02.2023 - 09.2025
- Monitored changes in schedules, promptly updating involved parties to maintain workflow continuity.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
Customer Service Representative
Stericycle
08.2021 - 02.2023
- Assisted customers with inquiries, providing timely and accurate information.
- Coordinated scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
- Managed calendar entries using scheduling software to ensure timely appointments and meetings.
- Developed and maintained scheduling procedures to streamline operations and improve communication.
Education
Associate of Science - Nursing
Tarrant County College
Fort Worth, TXHigh School Diploma -
Southwest High School
Fort Worth, TX06-2016
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Appointment scheduling
- Documentation and reporting
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Email communication
Timeline
Customer Care Representative
Lineage Logistics LLC
02.2023 - 09.2025
Customer Service Representative
Stericycle
08.2021 - 02.2023
Associate of Science - Nursing
Tarrant County College
High School Diploma -
Southwest High School
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