Casie Arnone
Kenosha,WI
Summary
Experienced Director of Business Development with a strong track record in strategic planning and market expansion. Skilled in negotiation, team leadership, and forging partnerships that drive revenue growth. Proven ability to enhance client relationships, and penetrate new markets.
Overview
14
14
years of professional experience
Work History
Director of Business Development
Miramont Behavioral Health | Summit BHC
Madison, WI
12.2023 - Current
- Developed strategic business growth plans that resulted in increased market share.
- Negotiated critical contracts to enhance organizational presence and revenue.
- Guided cross-departmental collaborations to optimize business development initiatives.
- Led a high-performing team to achieve revenue objectives and improve client relations.
- Analyzed market data to identify and capitalize on new business opportunities.
- Directed operations of Business Development staff covering recruiting processes, onboarding procedures, skill development initiatives, performance evaluations and offboarding measures.
- Coordinated efforts between departments across the organization that impact business development activities.
- Guided executive team on optimal strategies for cultivating customer relationships.
- Guided, trained, and inspired team to meet revenue objectives.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Analyzed market trends and identified new business opportunities in existing and potential markets.
Director of Business Development
Granite Hills Hospital | UHS
Milwaukee, WI
05.2022 - 12.2023
- Cultivated strong connections with vital stakeholders in targeted companies, boosting sales revenue significantly.
- Increased admission rates by 110% month-over-month while executing internal and external programs.
- Executed effective brand awareness plans to boost lead generation and maximize call volume by 85.2%.
- Responsible for managing the business development and marketing budget.
- Develop and implement strategic sales plans to meet organizational objectives and goals.
- Implemented digital marketing strategies to drive brand awareness.
- Empower and guide a team of Account Managers to successfully attain census goals and growth initiatives.
- Conduct thorough analysis of competitive landscape to uncover new business growth opportunities.
- Streamlined operational efficiencies across various departments within organization.
- Develop and implement strategies to increase customer satisfaction, loyalty, and retention.
- Utilized CRM database for tracking and promoting business growth opportunities.
Director of Business Development
Newport Industries, Inc
Rolling Meadows, IL
06.2019 - 05.2022
- Implemented and oversaw business development strategy to achieve 20% revenue growth.
- Marketed brand image across industry and targeted markets.
- Guided development and growth of sales and marketing team regionally.
- Managed PR and media relations.
- Organized community events, conferences and trade shows to foster business relationships.
- Created benchmark guidelines supporting business development operations.
- Utilized and maintained accurate client relationship records for prospect forecasting.
- Contributed to strategic initiatives as a member of various governance boards in the community.
- Managed referral forecast pipeline to predict growth measures.
Service Quality Manager
Aurora Health Care
Milwaukee, WI
11.2016 - 06.2019
- Directed initiatives enhancing customer experience and loyalty.
- Created strategic plans to drive business growth.
- Directed over 60 service quality associates in acute and post-acute operations across Wisconsin and Illinois.
- Directed organization’s brand promotion for business growth.
- Implemented tactical initiatives to improve overall service performance.
- Applied PDSA cycle for strategic project implementation.
- Analyzed data to assess the effectiveness of implemented strategies.
- Spearheaded service quality training programs.
- Oversaw continuous evaluation of regulations, business initiatives, and technologies.
Service Quality Manager
All Saints Hospital | Ascension
Racine, WI
06.2011 - 10.2016
- Identified areas of improvement in customer service processes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Analyzed customer complaints and formulated solutions to address them.
- Established metrics to measure performance against established benchmarks.
- Worked closely with stakeholders across multiple departments to ensure alignment between business objectives and customer needs.
- Assisted in the development of policies and procedures related to service quality management.
- Developed and enforced quality standards for customer service.
- Conducted regular audits of customer support teams to ensure compliance with quality standards.
- Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.
Education
Bachelor of Arts - Business Administration
Southeastern University
Lakeland, FL05.2004
Skills
- Budget Development
- Process Optimization
- Social Media Marketing
- Sales and Marketing
- Strategic Planning
- Organizational Development
- Project Management
Timeline
Director of Business Development
Miramont Behavioral Health | Summit BHC
12.2023 - Current
Director of Business Development
Granite Hills Hospital | UHS
05.2022 - 12.2023
Director of Business Development
Newport Industries, Inc
06.2019 - 05.2022
Service Quality Manager
Aurora Health Care
11.2016 - 06.2019
Service Quality Manager
All Saints Hospital | Ascension
06.2011 - 10.2016
Bachelor of Arts - Business Administration
Southeastern University
Boards and Affiliations
- NAMI Board Member | Racine, WI
- Vice President, Tempo | Kenosha, WI
- Member, RAMAC | Racine, WI
- Member, Junior League of Racine | Racine, WI
- Member, KABA | Kenosha, WI
Similar Profiles
Jada SmithJada Smith
Utilization Review Specialist at Miramont Behavioral HealthUtilization Review Specialist at Miramont Behavioral Health
Maria WatsonMaria Watson
Registered Nurse Supervisor at Miramont Behavioral HealthRegistered Nurse Supervisor at Miramont Behavioral Health
Mariya LucasMariya Lucas
Behavioral Health Associate at Miramont Behavioral HealthBehavioral Health Associate at Miramont Behavioral Health