Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Casie Biers

Williamsburg,VA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Sales Associate

7-11 Convenience Store
09.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.

Sales Associate

Michaels Arts And Crafts
09.2015 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Personal Assistant

Global Tower Contractors LLC
10.2009 - 11.2015
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Attended meetings, took notes and tracked action items.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Served as point of contact between clients and managerial staff.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Facilitated transportation to and from appointments.
  • Maintained entire family's schedule and organized events.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Coordinated appointments with medical professionals.
  • Provided assistance with medication management.
  • Assisted clients with physical therapy exercises.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.

Sales Associate

Terrace Grocery
06.2004 - 07.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

No Degree - Photography/Business Management

The Art Institute of Pittsburgh
Pittsburgh, PA

GED -

Bruton High School
Williamsburg, VA
01.2018

Skills

  • Contract Preparation
  • Business Development
  • Promotional Support
  • Upselling
  • Payment Processing
  • Customer Needs Assessment
  • Inventory Control
  • Sales Development
  • Product Sales
  • Order Processing
  • Exceptional Customer Service
  • Dispute Mediation
  • Cleaning Techniques
  • Cash Register Operation
  • Store Opening and Closing
  • Listening Skills
  • Stocking and Receiving
  • Problem-Solving
  • Relationship Selling
  • Multi-Tasking Strength
  • Teamwork and Collaboration
  • Retail Store Operations
  • POS System Operation
  • Excellent People Skills
  • Customer Service
  • Money Handling
  • Merchandise Display
  • Product Recommendations
  • Outgoing Personality
  • Professional Demeanor
  • Client Service
  • Display Setup
  • Relationship Building
  • Merchandising Knowledge

Hobbies

  • Photography
  • Fishing
  • Hiking
  • Camping
  • Sewing
  • Cooking
  • Spending time with my family

Timeline

Sales Associate

7-11 Convenience Store
09.2021 - Current

Sales Associate

Michaels Arts And Crafts
09.2015 - 07.2021

Personal Assistant

Global Tower Contractors LLC
10.2009 - 11.2015

Sales Associate

Terrace Grocery
06.2004 - 07.2008

No Degree - Photography/Business Management

The Art Institute of Pittsburgh

GED -

Bruton High School

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Casie Biers