CASIE BRAUN
Fowler,MI
Summary
Motivated Assistance Payments Worker with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
16
16
years of professional experience
Work History
Assistance Payments Worker
State of Michigan
Ionia, MI
07.2010 - Current
- 40 hour per week
- Determine eligibility for various assistance programs (including Medicaid, Food Assistance Program, Cash Assistance, State Emergency Relief Program, and Child Care Program)
- Manage ongoing caseload comprised of over 700 cases
- Assist clients in obtaining medical records and other verifications needed to determine eligibility
- Document all communication with applicants and input information into system
- Follow guidelines when reviewing applicant data to determine eligibility for economic assistance
- Communicate with people from various cultures and backgrounds on application process
- Interview applicants and explain scope of different available benefits
- Perform eligibility determination with extreme accuracy and assist coworkers with problem solving to correct inaccuracies in their cases
Office Assistant
Ameriprise Financial
Lansing, MI
11.2009 - 07.2010
- 40 hours per week
- Responsible for abiding by compliance requirements and confidentiality rules
- Verified accuracy of business records by consistently updating customer information
- Interacted with customers by phone, email or in-person to provide information
- Handled client correspondence and tracked records to foster office efficiency
Substitute Teacher
Clinton and Ionia County Schools, Rapid Response Group, Ionia County MDHHS
01.2009 - 12.2009
- 40 hours per week
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Kindergarten and First Grade Student Teacher
Portland Public Schools
Portland, MI
08.2008 - 12.2008
- 40 hours per week
- Worked with classroom teacher to learn about current standards and best practices
- Cultivated positive relationships with administration, teaching staff and students
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement
Mathematics Researcher
Central Michigan University
Mount Pleasant, MI
01.2007 - 08.2008
- 10 hours per week
- Researched areas of probability (specifically that of lottery and chance)
- Interviewed college students based on research
- Compiled research and collected data to instruct university probability/statistics class
Education
Bachelor of Science - Education, Elementary, Mathematics (EX, Child Development, ZA, , Language Arts
Central Michigan University
12.2008
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Organization and Time Management
- Program knowledge
- Effective communication skills
- Attention to Detail
Timeline
Assistance Payments Worker
State of Michigan
07.2010 - Current
Office Assistant
Ameriprise Financial
11.2009 - 07.2010
Substitute Teacher
Clinton and Ionia County Schools, Rapid Response Group, Ionia County MDHHS
01.2009 - 12.2009
Kindergarten and First Grade Student Teacher
Portland Public Schools
08.2008 - 12.2008
Mathematics Researcher
Central Michigan University
01.2007 - 08.2008
Bachelor of Science - Education, Elementary, Mathematics (EX, Child Development, ZA, , Language Arts
Central Michigan University
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