Summary
Work History
Education
Skills
Certification
References
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Casie Campbell

Casie Campbell

Madison,Ohio

Summary

Results-oriented professional and M.B.A. student known for enhancing customer satisfaction through effective problem-solving and communication skills. A proven track record of consistently exceeding performance targets while building strong client relationships. Highly adaptable with a commitment to continuous improvement in service delivery and exceptional interpersonal abilities. Aiming to leverage technical expertise and time management skills to drive outstanding operational results.

Work History

Executive and Administrative Assistant to CEO

Clean Fleet
Chardon, OH
04.2022 - 11.2024
  • Coordinated meetings and work schedules for staff teams and executives.
  • Tackled and addressed top-level, high-priority issues with professionalism and discretion.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Leveraged word-processing software to create proposals, letters, and memos.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs, and other qualifications.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Pre-screened applicants for available positions within the company.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales and Service Representative

Clean Fleet
Chardon, OH
04.2022 - 11.2024
  • Manage client accounts, ensuring satisfaction and retention through personalized service.
  • Collaborate with the team to identify client needs, resulting in tailored service solutions.
  • Foster strong client relationships and collaborate with cross-functional teams to deliver comprehensive solutions.
  • Adapting swiftly to evolving customer needs.
  • Proactively identify opportunities for service improvements.
  • Utilize data-driven insights to optimize service delivery and boost efficiency.
  • Ensure meticulous attention to customer requirements and maintain accurate records.
  • Consistently delivering high-quality service while adhering to company protocols.
  • Consistently exceed targets, contributing to market expansion and reducing response times.
  • Developed key customer relationships to increase sales.
  • Prepared and delivered appropriate presentations on products and services.
  • Conducted market research to identify selling possibilities and actively evaluated customer needs.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Produced sales documents, finalized deals and filed records.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Customer Service Representative

Clean Fleet
Chardon, Ohio
04.2022 - 11.2024
  • Resolve customer issues promptly, enhancing satisfaction and loyalty through effective communication.
  • Manage customer inquiries, ensuring swift resolution while maintaining company standards.
  • Collaborate with team members to streamline processes, improving efficiency and client satisfaction.
  • Address customer needs energetically, ensuring timely solutions and positive experiences.
  • Utilize persuasive communication to resolve customer issues quickly, fostering loyalty and maintaining high satisfaction levels.
  • Meticulously track and resolve customer inquiries, ensuring accuracy and thoroughness to uphold trust and satisfaction.

Waitress, Host, Barista

Marriott
Warrensville Heights, OH
04.2018 - 03.2020
  • Delivered exceptional service at Marriott, enhancing guest satisfaction.
  • Managed complex orders efficiently, fostering a positive dining atmosphere.
  • Maintained meticulous attention to detail in food presentation and table settings.
  • Ensured accuracy in order-taking and billing processes.
  • Worked seamlessly with kitchen staff and fellow servers to ensure a smooth service flow.
  • Assisted in training new team members, improving overall efficiency.
  • Proposed and implemented new service procedures, improving table turnover rates.
  • Adapted quickly to changing menu items and promotional offers.
  • Streamlined order processes, reducing wait times, and boosting customer satisfaction.
  • Implemented innovative upselling strategies, consistently surpassing sales targets.
  • Delivered exceptional guest experiences, garnering commendations for outstanding customer feedback.
  • Cultivated a positive dining atmosphere through attentive service.

Education

MBA - Business And Human Resources

Southern New Hampshire University
New Hampshire
10-2025

Bachelor of Arts - Psychology

Southern New Hampshire University
New Hampshire
08-2023

Skills

  • Decision-making
  • Proficient Issue Resolution
  • Multitasking
  • Training & Development
  • Analytical
  • Leadership
  • Team building
  • Written communication
  • Project planning
  • Customer relations
  • Organization
  • Computer skills

Certification

  • Coaching vs. Mentoring, Completed- 9/24/2023
  • Time Management, Completed- 10/12/2023
  • Microsoft Power BI, Completed- 3/8/2024
  • Leadership and Emotional Intelligence, Completed- 6/1/2024
  • Critical Thinking Skills, Completed- 8/10/2024
  • Strategy Development and Implementation, 9/22/2024
  • Robotic Process Automation, Completed 11/15/2024
  • Data Analytics Core Concepts, Completed 1/19/2025

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Casie Campbell