Summary
Overview
Work History
Education
Skills
Timeline
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Casie Crimmins-Sculley

Benton,AR

Summary

Personable and dedicated Customer Service Representative with extensive experience in the dental and pet industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

PetSmart
Phoenix , AZ
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Set up and activated customer accounts.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Business Administrative Assistant

Stephen Krist, DDS
Tampa, FL
09.2006 - 10.2018
  • Handled confidential information in a discreet manner.
  • Processed incoming mail on a daily basis.
  • Answered phone calls and emails in a professional manner.
  • Provided customer service support when necessary.
  • Created and distributed correspondence, reports, presentations, and other documents as needed.
  • Greeted visitors warmly and directed them appropriately.
  • Developed spreadsheets to track budget expenses or other financial data.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Provided administrative support to the management team.
  • Scheduled meetings and appointments for executive personnel.
  • Updated customer contact information as necessary in database system.
  • Performed data entry tasks into company databases.
  • Organized and maintained filing systems, both hardcopy and electronic.
  • Collected and analyzed data to prepare reports or summaries of findings or activities.
  • Managed multiple calendars to ensure timely scheduling of events.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Inventoried and ordered supplies for office.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Education

High School Diploma -

Benton High School
Benton, AR
05-1995

Skills

  • Scheduling
  • Data Collection
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Product Knowledge
  • Information Security
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Calendaring
  • Client Relations
  • Team Development
  • Multi-Task Management
  • Adaptive Team Player
  • Professional Telephone Demeanor
  • Positive and Professional
  • Payment Processing
  • Customer Consulting
  • Active Listening
  • Technical Support
  • Call Center Operations
  • Filing
  • Customer Service
  • Customer Relations
  • Administrative Support
  • Customer Education
  • Problem-Solving Abilities
  • Medical Terminology Knowledge
  • Microsoft Outlook
  • Computer Proficiency
  • Report Preparation
  • High-Energy Attitude
  • Credit Card Payment Processing
  • Complaint Handling
  • Clerical Support
  • Document Control
  • Follow-Up Skills
  • Documentation
  • Retail Sales Customer Service

Timeline

Customer Service Representative

PetSmart
11.2023 - Current

Business Administrative Assistant

Stephen Krist, DDS
09.2006 - 10.2018

High School Diploma -

Benton High School

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Casie Crimmins-Sculley