Casie Heyward
'Ewa Beach,HI
Summary
Dedicated Shelter Case Manager with proven skills in client assessment, advocacy, and service coordination. Known for facilitating workshops and developing individualized service plans that empower clients to achieve their goals.
Overview
26
26
years of professional experience
9
9
Certifications
Work History
Shelter Case Manager
Parents and Children Together
Honolulu , HI
10.2023 - Current
- Conducted comprehensive assessments to determine client needs and resources.
- Developed individualized service plans based on client goals and circumstances.
- Coordinated support services with community organizations and resources.
- Facilitated workshops and support groups for parents and children.
- Monitored client progress and adjusted plans as necessary for effectiveness.
- Advocated for clients to ensure access to necessary services and benefits.
- Documented case notes and maintained accurate client records in database systems.
- Collaborated with multidisciplinary teams to enhance service delivery strategies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Attended court hearings as a representative of the organization when needed.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Utilized case management software and databases for efficient information tracking.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Educated clients and their families about their rights and available community resources.
- Consulted with staff on resolution of complex service issues.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Lead Parent Educator
Child and Family Services
Ewa Beach , HI
02.2012 - Current
- Facilitated workshops on child development and parenting strategies.
- Developed educational materials for diverse family needs and backgrounds.
- Provided one-on-one support to parents navigating challenges with children.
- Collaborated with community organizations to promote family resources and programs.
- Conducted assessments to identify family strengths and areas for improvement.
- Engaged families in discussions about effective communication techniques.
- Trained volunteers to assist in delivering parenting education sessions.
- Organized events to foster parent networking and community engagement opportunities.
- Maintained accurate records of client progress using case management software systems.
- Provided emotional support during difficult times by listening attentively and offering advice when appropriate.
- Participated in regular staff meetings with supervisors to discuss strategies for improving outcomes within the organization.
- Facilitated parent-child interaction activities that promote positive relationships between parents and children.
- Organized and facilitated educational seminars for families on topics such as nutrition, parenting skills and child development stages.
- Assisted families in accessing community resources such as housing assistance, health care services, childcare options and job training programs.
- Educated families about available early intervention programs for infants at risk of developmental delays or disabilities.
- Encouraged parents and children to engage in group classes, community meetings and public events to build strong peer support system.
- Helped clients to better understand parental role, focusing on developing skills to nurture and guide children.
- Collaborated with other professionals such as social workers, physicians and therapists to ensure comprehensive services for families enrolled in the program.
- Evaluated effectiveness of program services by conducting surveys with participating families after completion of the program.
- Monitored participants' attendance at scheduled appointments and classes using data tracking systems.
- Developed individualized plans for each family based on their needs and preferences.
- Performed assessments to determine eligibility for public assistance programs like food stamps or Temporary Assistance for Needy Families.
- Conducted home visits to assess family dynamics, parenting styles and living conditions of children in the program.
- Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
- Identified signs of abuse or neglect among clients served in order to provide appropriate referrals or interventions when needed.
- Worked one on one with families to address issues head-on and develop proactive solutions.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Instructed participants on how to use online tools such as e-mail accounts or web browsers to access information related to their parenting concerns.
- Provided education and support to new parents on proper infant care techniques, including bathing, diapering, feeding and burping.
- Provided information and research regarding local community resources such as support groups and meetings for families.
Operations Manager
LePertique Management Services
Honolulu , HI
05.2000 - 07.2025
- Led daily operations to ensure efficient workflow across departments.
- Oversaw compliance with safety regulations and company policies for operations.
- Facilitated communication between departments to align operational goals and initiatives.
- Analyzed operational data to identify trends and inform decision-making processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Created detailed reports on the performance of individual departments within operations.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Sales Associate Manager
Old Navy Waikele
Waikele , Hi
11.2016 - 05.2019
- Led team to enhance customer service and optimize sales processes.
- Trained new associates on product knowledge and sales techniques.
- Developed and implemented visual merchandising strategies to attract customers.
- Coordinated inventory management to ensure stock availability and organization.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Resolved customer inquiries and complaints promptly with effective solutions.
- Monitored sales floor operations to maintain a positive shopping environment.
- Collaborated with upper management on promotional campaigns and store initiatives.
- Conducted weekly training sessions for new sales associates.
- Created reports on customer service, sales activities, and inventory levels.
- Collaborated with marketing team to develop effective campaigns that increased brand awareness.
- Tracked customer orders to ensure timely delivery of goods and services.
- Developed and implemented strategies to increase sales revenue.
- Provided technical support to customers when needed.
- Developed and implemented successful sales strategies to increase revenue.
- Conducted regular meetings with staff to discuss progress towards goals and objectives.
Child and Youth Program Assistant
Fort Shafter Child Development Center
Honolulu , HI
06.2005 - 10.2009
- Assisted in planning and implementing child development activities and programs.
- Supported staff in maintaining a safe and engaging learning environment.
- Facilitated communication between children, parents, and educators to address needs.
- Organized and prepared educational materials for various age groups.
- Monitored children's behavior to ensure compliance with program guidelines.
- Collaborated with team members to enhance program effectiveness and delivery.
- Assisted in conducting assessments to evaluate children's developmental progress.
- Created a safe environment where children can express themselves freely.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Encouraged positive relationships among participants through team building exercises.
- Assisted with the planning, organizing, and implementation of special events.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
Education
High School Diploma -
Kadena High School
Okinawa Japan 05-1999
Skills
- Case management
- Database management
- Client advocacy
- Service planning
- Crisis intervention
- Community outreach
Certification
Certified in NCAST Teach
Timeline
Shelter Case Manager
Parents and Children Together
10.2023 - Current
Sales Associate Manager
Old Navy Waikele
11.2016 - 05.2019
Lead Parent Educator
Child and Family Services
02.2012 - Current
Child and Youth Program Assistant
Fort Shafter Child Development Center
06.2005 - 10.2009
Operations Manager
LePertique Management Services
05.2000 - 07.2025
High School Diploma -
Kadena High School