Casie Lacy
Madison,AL
Summary
Results-driven Business Administration student with a passion for healthcare and customer service excellence. Seeking a Health Care Customer Representative position to apply my strong communication skills and customer-focused approach, while contributing to a team dedicated to improving patient experiences in a remote environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Experience
UAB Medicine
Birmingham, AL
07.2023 - 05.2025
- Engaged with community members, providing information and support related to health services and resources, impacting over 300 individuals.
- Organized and led health awareness workshops, educating participants on nutrition, mental health, and preventive care, resulting in increased community engagement.
- Collaborated with healthcare professionals to streamline patient intake processes, reducing wait times by 25%.
Customer Service Intern
Health Services Company
Birmingham, AL
08.2018 - 06.2023
- Provided exceptional customer support to over 200 clients daily, addressing inquiries regarding health insurance products, claims, and services.
- Developed and implemented a customer feedback system that increased client retention by 20%.
- Assisted in training new interns on customer service best practices and healthcare protocols, enhancing team performance.
Education
High School Diploma -
P.D. Jackson Olin Highschool
Birmingham, AL05-2019
Some College (No Degree) -
Stillman College
Tuscaloosa, ALSkills
- Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically
- Strong problem-solving and critical-thinking abilities, adept at resolving customer inquiries and concerns efficiently
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (eg, Salesforce)
- In-depth knowledge of healthcare terminology, insurance policies, and patient rights
- Proven ability to work effectively in a remote team environment, maintaining high levels of productivity and collaboration
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously
- Empathetic and patient-focused approach to customer interactions, prioritizing customer satisfaction
Certification
Certifications
- CPR and First Aid Certified (2023)
- Customer Service Excellence Certificate (2022)
- Healthcare Customer Service Training (2023)
Timeline
Volunteer Experience
UAB Medicine
07.2023 - 05.2025
Customer Service Intern
Health Services Company
08.2018 - 06.2023
High School Diploma -
P.D. Jackson Olin Highschool
Some College (No Degree) -
Stillman College
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