Casie Serrano

Store Manager

Carquest Auto Parts

Bakersfield, CA

09.1999 - Current

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.