Casin Hiller

• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Explained diagnostic findings to customers and outlined repair or service options.
• Present sales-focused solutions to customers based on diagnosis and knowledge of system.
• Introduce new and existing customers to monthly installment plan
• Maintain accurate records of time and materials

• Effectively communicated with Executives and Accounting team in a timely manner
• Analyzed and shared monthly close results with CFO and business unit leaders
• Analyzed and understood year-to-date results and updated rest-of-year forecast/outlook monthly with involvement from the business unit and Accounting
• Performed ad hoc analysis related to the business unit leader demands

• Provided support for the installation, configuration, conversion, implementation and ongoing maintenance and utilization for revenue cycle applications. Demonstrated a strong ability to analyze problems, identified opportunities for process improvement, and developed and implemented long-lasting solutions.

• Performed charge capture audits and presented findings to hospital leadership

• Utilized advanced Excel capabilities to update and script changes into charge master database

• Developed policy and practice documents according to industry best practice and CMS regulations

• Analyzed pricing to ensure charges are consistent, accurate, and above cost

• Performed profitability analysis for multiple clients.
• Reviewed client contract terms – audited client invoicing and implemented new deals.
• Created efficient client reconciliation templates through nVision
• Intercompany and internal expense allocation and reconciliation
• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts