Casindra Shoaf
Decatur,NE
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director Capital Projects and Facilities
Fort Wayne Children's Zoo
Fort Wayne, IN
01.2022 - 10.2024
- Directed and mentored 20+ department heads and individuals in the capital projects, maintenance, horticulture, and life support systems
- Led cross functional teams to successfully deliver projects, process improvements, and organizational goals to completion within targeted budgets, timeline, and scope with high quality outcomes
- Examined and discovered opportunities to save costs, reducing 47% of annual expenditures
- Pioneered the development and creation of the capital projects department, setting up frameworks/processes, recruiting staff, and establishing metrics
- Resulted in increase of capacity for project completion annually by 42% and reduction in implementation costs by 35%
- Initiated and established development of the life support systems department responsible for maintaining water quality and environmental conditions of aquatic animals
- Developed sustainable solutions reducing energy usage by 10%
- Created work management system to improve maintenance and horticulture work process
- Benefits included prioritization or work order requests, improvement of response times, increased collaboration, and improved work efficiencies by 30%
- Oversaw the development and fabrication of thematic elements and props for special events to enhance the overall guest experience
- Developed and oversaw long-range and strategic planning efforts
- Directed and oversaw activities of contractors, consultants, other professionals and technical staff to manage project and event planning, design, and execution
- Provided leadership, design, and technical knowledge of diverse projects including building, utility, exhibit, and site improvements
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Operations Project Manager
Credent Wealth Management
Auburn, IN
09.2021 - 01.2022
- Responsible for managing varying scopes of capital projects, upgrades, enhancements, improvements, reporting, and vendor relations for various initiatives
- Oversaw daily operations of facility and property management
- Managed internal and external IT services and daily functions
- Development of playbooks and oversight of M&A implementations and conversions
- Ensured proper scoping is defined, develops strategies, plans, conducts risk assessments, and establishes budgets
- Developed and maintained documentation for future audits, compliance, educational, and best practices purposes
- Organized, led, attended, and participated in stakeholder meetings that includes providing updates and to solicit input for project statuses, changes to processes, and improvements
- Regular review and share project metrics and timelines to ensure appropriate progress, especially relating to long-term and high-budget projects
- Created the process for Request for Proposals (RFP), collection of bids, contract negotiations, and contract awarding
- Oversight of key vendor relationships and oversight of contracted work
- Analyzed customer requirements, identified gaps and developed solutions to meet customer needs.
- Coordinated with cross-functional teams to develop strategies for the successful launch of operations projects.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Negotiated contracts for services with vendors and contractors.
- Coordinated with external vendors regarding contracts, invoices, payments.
- Reviewed vendor contracts regarding software licenses, maintenance agreements.
Project Manager
3Rivers Federal Credit Union
Fort Wayne, IN
01.2002 - 08.2021
- Responsible for payment, card, digital solution, core processors, and contact center projects and process improvements
- Led and coordinated internal resources and third parties/vendors for a wide range of large and small project types from capital expenditures, complex technical software implementations to performance improvement initiatives, delivered on-time, within scope, and budget
- Oversaw construction builds for corporate office and satellite branch locations
- Developed, organized, and oversaw large corporate events (live and virtual) such as conferences, annual meetings, training events with event participants ranging from 20-1000
- Engaged stakeholders to collect project requirements, setting and maintaining project budgets, and development of project timelines
- Provided continuous communications to board of directors, executive teams, stakeholders, and vendors on status update, reports, and requirement changes
- Developed and implemented process efficiencies for project governance, processes and tools utilizing a combination of PMBOK and Agile methodologies
- Managed organization project teams from concept, strategy creation, risk analysis, budget creation, planning, execution management, and timeline development, implementation, and post project reviews
- Pioneered the development of an internal project leadership program and mentorship for project leader development within the organization
Principal Owner - Event Planner
SC EventHouse
DECATUR, IN
01.2009 - 01.2020
- Oversaw all operational aspects of event and guest experiences for private events, fundraisers, trade shows, and large sporting events
- Ranging from 20-1800 attendees
- Planned mixed events of in-person, online, and hybrid event management
- Budget creation and management for all large events managed by SC EventHouse
- Contract negotiations with third party vendors
- Itinerary creation and management, oversee set ups and tear downs for large events
Business Analyst
Tokheim Corporation
Fort Wayne, IN
06.1998 - 01.2003
- Reviewed and process domestic and international orders from distributors, internal sales team, and subsidiary partners
- Provided problem resolution and tracking for orders in process
- Prepared work orders by processing, gathering, sorting, and organization data, information, and documentation
- Developed financial models and forecasts to support business decisions.
- Performed cost-benefit analysis of proposed changes to business processes.
Education
Diploma Office Administration - Business Administration
International Business College
Fort Wayne IN09-1998
Skills
- Buying / Procurement
- Diversity & Inclusion
- Organizational Development & Effectiveness
- Performance Improvement
- Facilities and Warehouse Management
- Operations Management
- Leadership
- Agile Methodology
- Servant Leadership
- Project Management
- Budget Development
- Project Schedules
- Conflict Resolution
- Team Building
- Negotiation
- Effective Communication
- Risk Management
- Financial Management
- Scheduling
- Data Analysis
- Creative Problem-Solving
- Collaboration
- Time Management
- Project Implementation
- Risk management and monitoring
- Cost efficiency
- Skilled negotiator
Certification
- PMP - Project Management Professional, Project Management Institute, 01/01/17
- PMI-ACP Agile Certified Practitioner, Project Management Institute, 01/01/18
Timeline
Director Capital Projects and Facilities
Fort Wayne Children's Zoo
01.2022 - 10.2024
Operations Project Manager
Credent Wealth Management
09.2021 - 01.2022
Principal Owner - Event Planner
SC EventHouse
01.2009 - 01.2020
Project Manager
3Rivers Federal Credit Union
01.2002 - 08.2021
Business Analyst
Tokheim Corporation
06.1998 - 01.2003
- PMP - Project Management Professional, Project Management Institute, 01/01/17
- PMI-ACP Agile Certified Practitioner, Project Management Institute, 01/01/18
Diploma Office Administration - Business Administration
International Business College
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