Seasoned Business Office Director well-versed in budget administration, financial investigations and insurance collaboration. Excellent relationship-builder and conflict manager with a detail-oriented approach. Pursuing a new professional challenge with a growth-oriented organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Office Director
Parmer woods At North Austin
06.2022 - Current
Responsible for accounting practices and daily financials including profit and loss reports, bank deposits and resident's monthly fee collections.
Continual review of outstanding balances and determining what steps to take to collect balances.
Served as Human Resources Manager by leading onboarding process for new hires as well as initiating termination processes when necessary.
Assisted in stretch assignments by supporting other communities with fill in positions.
Assist in financial aspects of community.
Maintains resident, vendor, employee, and financial accounting files
Acting Executive Director when Executive Director was not present.
HR Generalist
City Of Austin
11.2019 - 05.2022
.Assisted HR management team with daily operations.
Assist in development of department goals, objectives and system.
Support high-performance culture that increases employee engagement
Support HR team with special projects as needed.
Serve as primary liaison between human resources and payroll teams.
Provide primary support on employee relations and compliance issues.
Assist in development and administration of compensation strategy and performance management.
Assist in development and improvement of company policies and procedures.
Administer job posting process to ensure timely postings of positions.
Function as a change leader in support of the organization's initiatives
Participate in continuous improvement of HR functions and processes
Review and respond to general unemployment agency inquiries.
EXECUTIVE DIRECTOR
The LEGACY at CRYSTAL FALLS
05.2016 - 10.2019
Managed sixty-seven employees and oversaw safety and positive living outcomes for seventy-three adult residents.
Assumed administrative authority, responsibility and accountability of directing overall management and control of day-to-day activities of this senior living community.
Responsible for annual budget and financial performance of community, operating within approved budget, meeting or exceeding established outcomes and company's targeted operating income
Hospitality focused - ensuring that all residents, family members, and employees were well cared for and embraced spirit of fun.
Responsible for marketing community to maintain 100% occupancy.
Ensured employee retention through regular appreciation events and consistent positive performance incentives.
Implemented company's policies and procedures with employees, residents, family members, visitors and government regulatory agencies.
BUSINESS OFFICE MANAGER
The LEGACY at CRYSTAL FALLS
01.2014 - 05.2016
Responsible for accounting practices and daily financials including profit and loss reports, bank deposits and resident's monthly fee collections.
Oversaw Accounts Payable working with vendors.
Processed long term care claims for residents.
Made appropriate payor change information in Accounts Receivable System (ACH)
Continual review of outstanding balances and determining what steps to take to collect balances
Served as Human Resources Manager by leading onboarding process for new hires as well as initiating termination processes when necessary
Responsible for employee recruitment.
Business Office Manager/ Financial Officer
WORLD RENOWNED MINISTRIES
10.2001 - 11.2013
Maintained church records
Responsible for overseeing finances including filing tax returns
Marketing and advertising of ministry programs
Coordinated trips, conferences, and pastoral meetings
Handled day to day activities and appointments.
Education
Business Management Courses -
Phoenix University
University Of Phoenix
03.2010
Skills
Mission Driven
Relationship and Team Building
Employee Motivation and Performance
Integrity and Transparency
Complex Problem Solving
Executive Leadership
Profit and Loss Management
Certification
Entrepreneurship, Wolff Center for Entrepreneurship at the University of Houston, 11/2021
Business Information Management Certification, 05/2021
Assisted Living Manager certification, 02/2015
Business Computer information Systems Certification, 06/2012
Timeline
Business Office Director
Parmer woods At North Austin
06.2022 - Current
HR Generalist
City Of Austin
11.2019 - 05.2022
EXECUTIVE DIRECTOR
The LEGACY at CRYSTAL FALLS
05.2016 - 10.2019
BUSINESS OFFICE MANAGER
The LEGACY at CRYSTAL FALLS
01.2014 - 05.2016
Business Office Manager/ Financial Officer
WORLD RENOWNED MINISTRIES
10.2001 - 11.2013
Business Management Courses -
Phoenix University
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