Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Caslyn Lustal

Paraprofessional teacher
Waterbury,CT

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Documentation Agent

Hanjin Intermodal America
Jamaica, NY
09.2018 - 03.2019
  • Created detailed reports summarizing key performance indicators for management review.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of client interactions and transactions.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Provided customer service to clients through phone and email communication.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Completed research to thoroughly understand client requirements.

English Teacher

Ministry Of Education
Foreign Country
07.2010 - 05.2015
  • Integrated current events into lessons to promote critical thinking among students.
  • Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
  • Utilized multimedia resources such as videos and podcasts in class sessions.
  • Provided feedback on written assignments submitted by students.
  • Assessed student performance through tests, quizzes, and other forms of assessment.
  • Incorporated technology into daily lessons to enhance instruction.
  • Made learning grammar fun by involving problem-solving and language play.
  • Integrated technology into classroom settings to engage students and diversify instruction.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Scheduled group and private tutoring sessions to assist students requiring extra help.
  • Compiled, administered and graded examinations and other assigned work.

Personal Office Assistant

Regional Democratic Council
Foreign Country
09.2005 - 09.2007
  • Ordered supplies as needed while maintaining an accurate inventory of office items.
  • Organized and maintained office files, documents, and records.
  • Researched information related to specific topics upon request from management.
  • Responded promptly to emails from customers or other departments within the organization.
  • Managed multiple projects simultaneously while adhering to deadlines.
  • Answered incoming calls and directed them to the appropriate staff member.
  • Transcribed notes from meetings into organized documents for review by all parties involved.
  • Acted as a liaison between different departments when necessary.
  • Provided support to visitors by answering questions or referring them to the proper department.
  • Assisted with preparing proposals, reports, or other written communications as requested.
  • Greeted guests upon arrival in a professional manner and provided refreshments if necessary.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Facilitated communication within the office and with external partners.
  • Assisted with preparing and editing company correspondence and presentations.
  • Answered and directed phone calls to appropriate staff members.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.

Education

High School Diploma -

Linden Foundation Secondary
Foreign Country
07-2000

Bachelor of Science -

Post University
Waterbury, CT

Skills

  • Strong communication abilities
  • Recordkeeping proficiency
  • Positive Attitude
  • Customer Complaint Resolution
  • Goal-oriented mindset
  • Documenting information
  • Persuasive Speaking
  • Resolving customer issues
  • Report creation
  • Problem-solving skills
  • Organizational Skills
  • Relationship Building
  • Clear Communication
  • Conflict Resolution
  • Public Speaking
  • Critical Thinking
  • Customer service abilities
  • Adaptability and Flexibility

Websites

Timeline

Documentation Agent

Hanjin Intermodal America
09.2018 - 03.2019

English Teacher

Ministry Of Education
07.2010 - 05.2015

Personal Office Assistant

Regional Democratic Council
09.2005 - 09.2007

High School Diploma -

Linden Foundation Secondary

Bachelor of Science -

Post University

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Caslyn LustalParaprofessional teacher