Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casma Washington

Healthcare Administration
Florence,South Carolina

Summary

Demonstrated experience and background in operational, organizational, and technological management by thriving in a challenging and demanding environment while using leadership skills to teach and train the future managers. Successfully adapting to the changes that have been brought by COVID-19 and being able to provide the resources needing to get through it. A current Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. A motivated Patient Coordinator knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Remote Contact Center Patient Care Coordinator

ChartSpan Technologies
Greenville
05.2022 - Current
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Liaised with pharmaceutical representative to schedule presentation appointments with physician.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Liaised between hospital departments to facilitate effective communication.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Sent and handled electronic requests for new medications and medication refills.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Connected patients with available community and charitable resources.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.

Contact Investigator

South Carolina Department, Human Services, SCDHEC
Florence, SC
09.2021 - 04.2022
  • Responsible for providing the proper education to individuals exposed to COVID-19 in hopes of giving guidance as to what they can do to help themselves and others around them.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Collected and recorded information in electronic medical records.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.

Operations Supervisor

United Postal Service, UPS
Florence, SC
11.2018 - 07.2020
  • Responsible for being a part time operational supervisor, dealing with customer complaints/ phone calls, managing employee timecards, dispatching truck drivers, and organizing routines in order for the operation to run smoothly.
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Compiled training materials for new employees and tracked skill development.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Keyholder

Claire’s
Florence , SC
07.2017 - 12.2017
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store 3-4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Provided sales feedback to management to address concerns in sales reports.
  • Broke down boxes and disposed of trash.
  • Accepted and processed customer returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Completed store opening and closing procedures.
  • Tracked and prioritized work orders to meet daily production requirements
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Directed customers to correct store locations.

Education

Bachelor of Science - Healthcare Administration

Francis Marion University

High School Diploma - undefined

Wilson High School

Skills

Critical Thinkingundefined

Certification

Healthcare Coach Certification

Timeline

Remote Contact Center Patient Care Coordinator

ChartSpan Technologies
05.2022 - Current

Healthcare Coach Certification

05-2022

Contact Investigator

South Carolina Department, Human Services, SCDHEC
09.2021 - 04.2022

Operations Supervisor

United Postal Service, UPS
11.2018 - 07.2020

Keyholder

Claire’s
07.2017 - 12.2017

Bachelor of Science - Healthcare Administration

Francis Marion University

High School Diploma - undefined

Wilson High School

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