CASMERE N. KENNEDY
Battle Creek
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Overnight Stocker
Walmart
08.2023 - 02.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Red Hot Rewards Representative
Firekeepers Casino
04.2023 - 06.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
student worker (Librarian)
Kellogg Community College
08.2022 - 05.2023
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Stocker/Online Grocery shopper
Walmart
07.2021 - 07.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Server
Bob Evans Restaurant
06.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Panera Bread
03.2021 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Carside 2 Go
Applebee’s Neighborhood Bar & Grill
02.2021 - 02.2021
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
Crew Member
McDonald’s
01.2021 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Server
Cracker Barrel
11.2020 - 12.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Customer Service Representative
Family Video
02.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Red Lobster
11.2019 - 12.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Beverage Server
Four Winds Casino
09.2019 - 10.2019
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Server
Olive Garden
08.2019 - 09.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Club Card Representative
Blue Chip Casino
06.2019 - 07.2019
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Carside 2 Go, Hostess, Server
Applebee’s Neighborhood Bar & Grill
08.2018 - 04.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cage Cashier
Firekeepers Casino
05.2018 - 07.2018
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Cashier
Buffalo Wild Wings
01.2017 - 06.2018
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Concession and ticket sales
West Columbia 7
06.2017 - 07.2017
- Enhanced customer satisfaction by streamlining the ticket purchasing process and addressing customer concerns promptly.
- Oversaw box office operations, ensuring smooth workflow and accurate accounting of all transactions.
- Provided exceptional customer service experiences at all touchpoints throughout the purchasing process, resulting in increased customer loyalty rates over time.
Receptionist
Kellogg Community College
08.2016 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
AlpaKhill Academy (Homeschool)
Battle Creek, MI06.2014
Skills
- Stocking shelves
- Stock Rotation
- Pallet Jack Operation
- Product restocking
- Order Picking
- Loading and unloading
- Inventory Counts
- Customer Service
- Stocking
- Cash Register Operations
- Data Entry
Timeline
Overnight Stocker
Walmart
08.2023 - 02.2024
Red Hot Rewards Representative
Firekeepers Casino
04.2023 - 06.2023
student worker (Librarian)
Kellogg Community College
08.2022 - 05.2023
Stocker/Online Grocery shopper
Walmart
07.2021 - 07.2022
Server
Bob Evans Restaurant
06.2021 - 06.2021
Cashier
Panera Bread
03.2021 - 03.2021
Carside 2 Go
Applebee’s Neighborhood Bar & Grill
02.2021 - 02.2021
Crew Member
McDonald’s
01.2021 - 01.2021
Server
Cracker Barrel
11.2020 - 12.2020
Customer Service Representative
Family Video
02.2020 - 08.2020
Server
Red Lobster
11.2019 - 12.2019
Beverage Server
Four Winds Casino
09.2019 - 10.2019
Server
Olive Garden
08.2019 - 09.2019
Club Card Representative
Blue Chip Casino
06.2019 - 07.2019
Carside 2 Go, Hostess, Server
Applebee’s Neighborhood Bar & Grill
08.2018 - 04.2019
Cage Cashier
Firekeepers Casino
05.2018 - 07.2018
Concession and ticket sales
West Columbia 7
06.2017 - 07.2017
Cashier
Buffalo Wild Wings
01.2017 - 06.2018
Receptionist
Kellogg Community College
08.2016 - 05.2017
High School Diploma -
AlpaKhill Academy (Homeschool)
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