Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casmyn Howard

Atlanta, GA,GA

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Another Broken Egg Cafe
11.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Concierge

Homeowners Association
08.2022 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.

Server

North Italia Restaurant
03.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Waffle House
03.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

High School Diploma -

Centennial High School
Roswell, GA
05.2022

Skills

  • Team Collaboration
  • Reservations Management
  • Telephone Reception
  • Server Support
  • Reservation Coordination
  • Seating Arrangements
  • Guest Relations
  • Impression Management
  • Menu Board Art
  • Reservations
  • Group Reservations Management
  • Customer Service
  • POS Software
  • Event Planning
  • Dining Room Management
  • Food Allergy Awareness
  • Empathy and Understanding
  • Event Planning Assistance
  • Conflict Resolution
  • Active Listening
  • Up-selling Techniques
  • Telephone Etiquette
  • Team Player Mentality
  • Detail Oriented
  • Multitasking Proficiency
  • Promotional Knowledge
  • Problem Solving Abilities
  • Table Assignment Coordination
  • Effective Time Management
  • Organizational Skills
  • Exceptional Communication
  • Cash Handling
  • Professional Appearance
  • Social Media Savvy
  • Strong Interpersonal Skills
  • Decision Making
  • Menu Knowledge
  • Positive Attitude
  • Reservation Management
  • Adaptable to Change
  • Customer Service Excellence
  • Food Running
  • Complaint Handling
  • Guest Engagement
  • Ordering Procedures
  • High-Volume Dining
  • Event Coordination
  • Wait List Management
  • Large Party Preparation
  • Table Assignment Management
  • Mobile Order Management
  • Active Listening and Communication
  • Time Management and Organization
  • Front of House Management
  • DoorDash and UberEats
  • Front- and Back-of-House Coordination
  • Staff Training
  • Guest Greeting and Seating

Certification

  • Certified bartender, 12/15/2023

Timeline

Host

Another Broken Egg Cafe
11.2023 - Current

Server

North Italia Restaurant
03.2023 - 09.2023

Concierge

Homeowners Association
08.2022 - Current

Server

Waffle House
03.2022 - 09.2022

High School Diploma -

Centennial High School

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