Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Casondra Cox

Leesburg,OH
Casondra Cox

Summary

Dynamic customer service worker with a proven track record at VFW Post 9094, excelling in high-pressure environments. Known for outstanding customer service, I have created a loyal clientele. Many of which will follow me wherever I am employed. I have knowledge of and can adhere to all food and alcohol regulations. A strong multitasker, I consistently enhanced guest experiences and helped the higher ups with event planning and volunteering my time to bring awareness to different projects my work place was involved in.

Overview

7
years of professional experience

Work History

VFW Post 9094

Bartender
11.2022 - 11.2024

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Assisted the manager, the honor guard and the house committee with numerous side projects and events.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace In compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced establishment's reputation, consistently receiving positive feedback.
  • Developed loyal clientele by engaging in friendly conversations, remembering regular customers drinks and providing exceptional service.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.

Ohayo Japanese Steakhouse

Assistant Manager/Waitress
04.2021 - 10.2022

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

One More Sports Bar and Grill

Bartender/Waitress
10.2020 - 04.2021

Job overview

  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and order information.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Assisted with inventorying beverage stock and bar supplies.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

The Highland House

Event Coordinator/Waitress/Bartender
06.2019 - 01.2020

Job overview

  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
  • Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
  • Utilized social media to promote events and increase attendance.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Catch 22

Bartender/Waitress
06.2019 - 01.2020

Job overview

  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.

Cruz Thru

Cook/Cashier
05.2018 - 07.2019

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Community Market

Deli/Bakery Clerk
07.2017 - 05.2018

Job overview

  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Learned other teammates' work tasks to train as backup.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Decorated cakes and cupcakes for case and special orders.

Education

Southern State Community College

GED

University Overview

I have also completed the State Food Safety Ohio Person in Charge training approved by the Ohio Department of Health.

Skills

  • Strong at multitasking
  • Outstanding customer service
  • Team player attitude
  • Outgoing personality
  • Responsible when serving alcohol
  • POS knowledge
  • Can mix/garnish drinks that look and taste amazing
  • Bar operations management
  • Safe food handling procedures
  • Good conversationalist

Languages

English
Native or Bilingual
Spanish
Elementary
Indonesian
Elementary

Timeline

Bartender
VFW Post 9094
11.2022 - 11.2024
Assistant Manager/Waitress
Ohayo Japanese Steakhouse
04.2021 - 10.2022
Bartender/Waitress
One More Sports Bar and Grill
10.2020 - 04.2021
Event Coordinator/Waitress/Bartender
The Highland House
06.2019 - 01.2020
Bartender/Waitress
Catch 22
06.2019 - 01.2020
Cook/Cashier
Cruz Thru
05.2018 - 07.2019
Deli/Bakery Clerk
Community Market
07.2017 - 05.2018
Southern State Community College
GED

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Casondra Cox