Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Casper Gorlo

Burbank,IL

Summary

Ready to start my passion of working with cars as a job. I am a Automotive Technician with 3 years of experience from school and working the last 4 years on mine and my own cars just as a passion. I'm a positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Waterway Carwash
03.2022 - 08.2023
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Vacuumed interiors of vehicles to remove dirt and debris.
    • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
    • Shined vehicle windows and windshields to remove water spots.
    • Applied wax to vehicle exteriors and buffed to brilliant shine.
    • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
    • Maintained clean, tidy and safe work environment.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Trained and mentored new sales representatives.

Back of House Team Member

Chick-fil-A
09.2021 - 03.2022
    • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
    • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
    • Maintained and sanitized service stations, prep areas, and countertops.
    • Prepared food and drinks while following safe food handling procedures.
    • Assisted with training new BOH staff members on established processes and goals.

Automotive Technician

Your Auto
06.2021 - 08.2021
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Maintained clean, tidy and safe work environment.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Prepared surfaces for priming, painting and refinishing.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.

Education

High School Diploma -

Wheeling High School
Wheeling, IL
05.2023

Skills

  • Quick Learner
  • Good Listener
  • Can Work in Group
  • Determined
  • Leadership
  • Fluent Polish Speaker

Certification

  • ASE G1 Certified

Hobbies

  • Working with cars
  • Detailing Cars
  • Basketball
  • Spending time with Friends and Family

Languages

Polish
Native or Bilingual

Timeline

Assistant Manager

Waterway Carwash
03.2022 - 08.2023

Back of House Team Member

Chick-fil-A
09.2021 - 03.2022

Automotive Technician

Your Auto
06.2021 - 08.2021

High School Diploma -

Wheeling High School

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Casper Gorlo