Casper Hancock
Forest Hill,MD
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
33
33
years of professional experience
Work History
President
AmeriCar Automotive Solutions, Inc.
02.2000 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Agent
Trident General Group
04.2011 - 10.2022
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Facilitated training sessions for new agents, elevating overall team performance.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Boosted team productivity by implementing collaborative communication platform.
Regional Manager
JIm Moran and Assoc
03.1992 - 01.2000
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Education
Insurance License - P&C, Life & Health -
NIAC
USAAssociate of Arts - Business
Morgan State University
Baltimore, MD06-1973
Skills
- Integrity and ethics
- Negotiation
- Technology literacy
- Consulting
- Marketing expertise
- Budgeting and cost control
Timeline
Agent
Trident General Group
04.2011 - 10.2022
President
AmeriCar Automotive Solutions, Inc.
02.2000 - Current
Regional Manager
JIm Moran and Assoc
03.1992 - 01.2000
Insurance License - P&C, Life & Health -
NIAC
Associate of Arts - Business
Morgan State University
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